As an Office Manager I manage relationships with customers, dealerships and finance companies. Iprepare quotations and specifications for customers, aswell as managing an administration system Icreated to manage customer order and van orders with several dealerships. Using advanced excel skillsI also create workcards for the conversion team to navigate building vans to customers specificspecification.I also manage all the finances with suppliers and clients which includes creating invoices, approvingcompleted finance documents and placing orders with dealerships. I am in charge of checking andapproving an order and invoice matches up and then sending this for payment.I manage and carry out all duties for our ISO and Quality management annual reviews ensuring all filesand data is up to date and correctly completed.I also carry out other administrative duties when required.

As a Key Accounts Sales Coordinator I managed vehicle quotations using a variety of comparison tools to find each client the best company car or van options dependent on their requirements. I would then create a company vehicle grade list for each client to distribute to their employees. This role including building and maintaining good relationships with my clients in order to be always up to date with their individual needs and requirements. I submitted any new orders onto CRM and ordered these with the relevant dealership. The role needed a good eye for details to ensure the correct vehicles and extras were ordered. I supported 2 Account Managers and 6 Clients.

Receiving new patients• Collecting medical records• Ordering supplies• Coordinating patient schedules• Graphing vital signs readings• Preparing forms for admission and discharge

My role was to support 3 teams of fashion buyers and 3 heads of departments. I was supporting around50 employees with complex travel booking - international trips and visas. As well as scheduling suppliervisits, processing expenses and correspondence management.

Role:My role at Gleneagles was Spa receptionist and administration support for a large team of therapists,practitioners and Management. I had to maintain a high level of professionalism in this 5 star resort withboth internal and external customers. My role included a high level of scheduling, diary management andrunning of reports and figures for the Spa Director. I also carried out medical consultations with gueststo ensure the correct treatment was scheduledDuties:• Diary Management• Medical Consultations• Reception duties• Managing a large volume of calls and enquiries• Promoting treatments and products to guests• PA duties to support managers and Spa Director.

My role at the Melanoma Institute included a variety of Administration duties, supporting a team ofdoctors, surgeons and physiotherapists. I ran clinics each day, preparing the clinics and patient paperworkand then being responsible for all correspondence, requesting scans and appointments from otherhospitals on behalf of the patients and ensuring all patient files were up to date and accurate. I also dealtwith patients on the phone each day which allowed me to utilise my customer service skills.Duties:• Diary management of medical staff• Requesting blood results, scans and booking referrals• Filing• Typing of all correspondence• Pulling patient files and approp

Role:My role within SNP Security was providing administrative support to a large HR project which was takingplace in the company as well as general HR support duties. SNP were creating a new rostering systemand I acted as a support administrator to this large project team. This role included a variety of dutiesand allowed me to gain experience working within an Australian office environment as well a HR/PayRoll department.Duties:• HR Administration• Scheduling Interviews• Creating Rosters• Maintaining up to date personnel data• Attending regular project meetings• A large amount of data entry• Processing special leave• Any other administrative• Use of CRM Software

Role:My role within GSG was to manage the office administration, manage and plan quality assurance withinthe organisation and assist in recruitment and resourcing practices. I reported to the company directoras well as acting as a support administrator to engineers and surveyors within the office, carrying out avariety of administration and research tasks. Skills that where required for this role were a high abilityto work under pressure, manage and prioritise my workload and time, therefore I had to use my owninitiative regularly as well as work well as a support to my team. I dealt with logistics daily within thisrole as I managed multiple employee diaries and appointments. A high attention to detail was alsorequired for this role to provide quality work to clients and meet quality assurance targets. Excellentcommunication skills were also demonstrated as I liaised with a variety of clients daily, where I showedhigh professionalism at all times.I also organised and attended networking events for clients to enhance GSG's image and gain newcontacts and clients also. This involved a high level of organisation and communication, carrying outduties such as creating and sending invites, arranging venues, transport and also generating clientfeedback following such events.Duties:• Diary Management• Invoicing Clients• Quality Assurance preparation• Research/Administration Tasks• Following up any overdue invoices• Producing Energy Performance Certificates• Ensuring Surveyors paperwork meets QA standards• Ensuring all records are valid and up to date at all times• Creating tender documents• Providing quotes to clients• Paying invoices• Booking travel and accommodations for employees when required• Event Planning• Meeting and greeting clients• Maintaining financial records• Assisting in interviews and resourcing of contractors and employees

Working in National Australia Group's contact centre in the UK for 3 years, my main role was providingan exceptional customer service to a variety of customers including personal and business customers.The role involved dealing with customer queries relating to bank accounts, savings accounts, and avariety of products including mortgages and credit cards, as well as administrative and sales duties. I alsovolunteered to work in projects outside my role such as coaching and mentoring training and launchingan online faxing system.Duties:• Providing exceptional customer service• Working as part of a team• Exceeding personal and team targets• Selling products such as loans, credit cards and insurance products• Banking Administration• Adhering to strict compliance regulations• Adhering to strict data protection regulations• Working in project teams.