Dynamic insurance professional with more than 17 years experience, including Medium to large-size Construction Operations & Underwriting, and Personal & Commercial property and injury claim handling. I also have prior legal field and dedicated customer service experience. I am currently a Business Systems Analyst focusing on workflow and business system capability improvements. I am a proponent of continual evolution in our work, and focus on identifying improvement areas, finding solutions, evolving roles and processes, and testing those capabilities to make individuals' roles and the Enterprise operate smoothly and efficiently. I believe aggressive, effective innovation and evolution of systems and processes are imperative to ensuring future business success. I continually strive to learn and find ways to improve the way I work, communicate, and connect to my job, my peers, and our company. I enjoy training and coaching others towards success in their roles as well. In my personal time, I enjoy a wide variety of outdoor activities including hiking, biking, snorkeling, kayaking, and skiing whenever possible, and several other hobbies such as painting, indoor plants/gardening, and am slowly learning to crochet.