Lauren M. Daney Email & Phone Number

Remote

🔹 Client Engagement Mastery: Dynamic production of client proposals and operational scorecards for C-Suite, utilizing PowerPoint and Excel to deliver insights on-demand and proactively.🔹 Data-Driven Strategy Prowess: Proficient in extracting actionable insights from operational data, guiding real-time strategy pivots, and presenting to board members and C-Suite for impactful decision-making.🔹 Engagement Leadership: Adept in developing roadmaps and transformation plans… Show more 🔹 Client Engagement Mastery: Dynamic production of client proposals and operational scorecards for C-Suite, utilizing PowerPoint and Excel to deliver insights on-demand and proactively.🔹 Data-Driven Strategy Prowess: Proficient in extracting actionable insights from operational data, guiding real-time strategy pivots, and presenting to board members and C-Suite for impactful decision-making.🔹 Engagement Leadership: Adept in developing roadmaps and transformation plans, ensuring seamless delivery alignment and driving client buy-in throughout the engagement lifecycle.🔹 Effective Client Communication: Expertise in converting engagements into interactive client interactions, presenting iterative progress, and facilitating knowledge transfer for delivery teams.🔹 Proactive Problem-Solving: Anticipation of client needs and deadlines, delivering collaborative and independent solutions with precision and efficiency.🔹 Industry Specialization: Extensive experience in financial institution platforms, managing high-level engagements with precision and excellence.🔹 Cross-Functional Collaboration: Skilled liaison between business and IT teams, ensuring seamless solution implementation meeting client requirements.🔹 Process Optimization Champion: Innovative in implementing process improvements and automation strategies to streamline operations and drive efficiencies.🔹 Stakeholder Alignment Expert: Proficient in optimizing collaboration, understanding requirements, and documenting business needs to exceed stakeholder expectations.🔹 Team Empowerment Advocate: Proven track record in orchestrating training and onboarding programs for seamless team integration and performance excellence.th transition to new processes and team integration Show less

Remote

🔹 Proactive Account Strategy: Specialized in devising proactive solutions to identify and address struggling accounts, ensuring sustained client satisfaction and retention.🔹 SaaS Utilization Training: Successfully trained "opportunity" clients in optimal SaaS utilization, enhancing their ability to support client sales processes effectively and drive business growth.🔹 Cross-Functional Collaboration: Collaborated with cross-functional teams to identify and resolve client pinch… Show more 🔹 Proactive Account Strategy: Specialized in devising proactive solutions to identify and address struggling accounts, ensuring sustained client satisfaction and retention.🔹 SaaS Utilization Training: Successfully trained "opportunity" clients in optimal SaaS utilization, enhancing their ability to support client sales processes effectively and drive business growth.🔹 Cross-Functional Collaboration: Collaborated with cross-functional teams to identify and resolve client pinch points, optimizing product engagement and fostering long-term client success.🔹 Aggressive Prospecting: Demonstrated prowess in aggressive prospecting, establishing valuable client relationships through 80+ cold calls per week and diligent pursuit of leads.🔹 CRM Communication Enhancement: Implemented text communication through CRM systems, significantly improving client communication efficiency and streamlining operations.🔹 Advocacy for UX Solutions: Advocated for UX solutions, ensuring consistent improvements through new sprints every 3 weeks, enhancing user experience and product adoption rates.🔹 Utilization Increase Achievement: Achieved an average 14.8% basic utilization increase through positive account interventions, demonstrating a strategic approach to client management and growth.🔹 Remote Client Support Excellence: Provided remote client support via phone and video conferencing tools, focusing on struggling clients to educate and assist technically challenged individuals, thereby boosting product engagement and organizational confidence.🔹 Client Relationship Management: Successfully managed hundreds of client accounts simultaneously, establishing strong relationships to increase retention and reduce churn, ultimately fostering positive clientele connections and business outcomes. Show less

Lake Ann, Michigan, United States

🔹 Holistic Operations Management: Elevated role to independently manage diverse functions including marketing, donations, human resources, communications, & staff training, ensuring seamless organizational efficiency & growth.🔹 Product Management Excellence: Implemented product management methods for organizational processes & numerous events, utilizing iterative approaches & sprints to drive innovation & effectiveness.🔹 Strategic Partnership Development: Managed B2B… Show more 🔹 Holistic Operations Management: Elevated role to independently manage diverse functions including marketing, donations, human resources, communications, & staff training, ensuring seamless organizational efficiency & growth.🔹 Product Management Excellence: Implemented product management methods for organizational processes & numerous events, utilizing iterative approaches & sprints to drive innovation & effectiveness.🔹 Strategic Partnership Development: Managed B2B partnerships & client onboarding, achieving a remarkable +450% increase in partners & fostering mutually beneficial relationships.🔹 Innovative System Design: Designed & implemented a year-round registration system, significantly boosting cash flow & registrations, laying a foundation for sustained growth.🔹 Software Solution Leadership: Spearheaded the implementation & deployment of multiple software solutions, aligning with operational goals & enhancing organizational capabilities.🔹 Cost-saving Negotiation Skills: Engaged in vendor contract negotiations, securing cost savings of 40% & optimizing resource allocation for maximum efficiency.🔹 Comprehensive Training Programs: Developed comprehensive training programs & manuals for new employees, covering protocol, policies, software, & customer service, ensuring seamless onboarding & performance excellence.🔹 Financial Operations Management: Managed registration finance & accounting operations, including budgeting & donations tracking, maintaining fiscal integrity & accountability.🔹 Strategic Marketing Initiatives: Spearheaded new marketing initiatives, including calendar revamping, social media strategy deployment, & client engagement enhancement through MailChimp & marketing material production, driving a remarkable +300% increase in event attendance.🔹 Talent Acquisition Leadership: Led recruitment & human resource onboarding for a large workforce of +800 employees, ensuring strategic alignment & organizational effectiveness. Show less

Traverse City, Michigan, United States

🔹 Integrated Property Management: Directed intake, assignment, & export of assets across 9 airport spokes and hub, overseeing vehicles, checkpoint equipment, office gear, furniture, & staff uniforms using specialized software solutions.🔹 Cutting-Edge Technology Training: Provided comprehensive training for staff on new security checkpoint equipment, ensuring seamless adoption and operational readiness.🔹 Advanced Security Supervision: Supervised airport security operations at… Show more 🔹 Integrated Property Management: Directed intake, assignment, & export of assets across 9 airport spokes and hub, overseeing vehicles, checkpoint equipment, office gear, furniture, & staff uniforms using specialized software solutions.🔹 Cutting-Edge Technology Training: Provided comprehensive training for staff on new security checkpoint equipment, ensuring seamless adoption and operational readiness.🔹 Advanced Security Supervision: Supervised airport security operations at gate and baggage checkpoints, leveraging industry-specific technology including backscatter X-ray machines, millimeter X-ray machines, metal detectors, & full-body scanners to ensure utmost safety and compliance.🔹 Passenger Screening Expertise: Screened passengers through meticulous evaluation of identification validity, boarding passes, and behavior & risk assessment, ensuring strict adherence to security protocols and standards.🔹 Proactive Security Monitoring: Diligently monitored airport activities and environment to preempt security breaches, maintaining a vigilant stance against potential threats. Show less

Bachelor'S Of Science, Microbial Biology, 3.0 Gpa

My interests were geared towards cancer research, but towards the end of my education it became clear that working in a laboratory was too.

Certification In Product Management, Product Management

Agile methodology focused technical product management training.