• Managed and executed the security patching process for security vulnerabilities across various systems,Via Intune, SCCM, And Tenable Nessus. ensuring compliance with industry best practices and organizational policies.• Sufficient in PowerShell scripting for the creation, automation, and maintenance of infrastructure code, streamlining processes and ensuring efficient system management.• Performed comprehensive security log analysis, utilizing Windows Defender, SecureWorks, and Azure user logs, to proactively identify and mitigate potential threats.• Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.• Maintained and optimized a hybrid Azure AD-joined directory infrastructure, managed groups and file shares to uphold the integrity and security of user data and permissions.• Deployed updates or patches to existing Windows 10/11 machines and servers in order to maintain optimal operation levels across all environments.• Managed MFA services such as DUO and Microsoft Authenticator.• Served as an escalation point within the team for complex issues, adeptly managing Tier 3 support requests.• Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.• Performed cost-benefit analysis on potential system upgrades to support purchase decisions.• Hired junior team members, Including interviewing,evaluating candidates, and onboarding new hires, to ensure a strong, skilled, and cohesive team.• Developed and implemented a comprehensive technical training plan to effectively train and coach newly onboarded IT staff, facilitating their rapid integration and performance.• Delivered round-the-clock on-call support for offices in Japan, Hong Kong, New York, and Boston, ensuring uninterrupted operations across global time zones.• Provided exclusive, high-quality IT support directly to the company's CEO

•Optimize desktop administration workflows by implementing improvements for Windows and Mac hardware/software.•Deliver white glove service to the enterprise CIOs, SVPs, and VPs, including 24/7 support for US, UK, and Asia offices.•Manage, troubleshoot, and resolve issues with Bloomberg Terminal and other software/hardware (BB Keyboard & B Unit).•Build, image, and deploy new Windows 10 laptops, PCs, and virtual desktops for new and existing employees.•Coach, train, and mentor more junior staff by facilitating feedback conversations to enhance their technical knowledge.•Generate and deliver reports and visual presentations detailing IT performance to both technical and executive audiences.•Bolster security posture of the organization by executing compromise assessments and leading security investigations.

•Responsible for maintaining computer equipment and providing support to anyone within the organization who needs technological assistance. Including everything from perform maintenance to configure components and software, and install routine updates to system software

•Inventory, Responsible for stocking shelves and keeping track of items as well as maintaining order fulfillment to guarantee inventory restock without a backup•Service Writer, Responsible for creating work invoices for customers to ensure the proper pricing and fulfillment for each customer by executing best product needs to my knowledge