• Creating architecture, leading, managing, and delivering multiple projects while conforming to AGILE methodologies.• Creating custom forms and workflows based on user requirements SPD 2007, 2010 and InfoPath 2010.• Responsible for creating training documentation, Standard Operating Produces and policies for the SharePoint Support Team. • Anticipating, gathering and documenting user requirements for the migration to Office 365.• Point of Contact for all VIP and escalated tickets.• Assisted customers with the migration from SP 2007 to SP 2010, and from SP 2010 to SP 2013. • Supports Tier 3 SharePoint Farm Administrators and Developers.• Provides the utmost level of customer service, professionalism, and support for SharePoint related incidents and service requests.• Creates training documentation and policies and procedures for the SharePoint team as a whole.• Networks and collaborates with members of other support contacts in order to troubleshoot and preemptively provide support to customers. • Prepares and processes invoices, expense reports, Purchase Orders and Purchase Requests utilizing Cognos Reporting and Deltek CostPoint