Lauren Dolan Email and Phone Number

Manage a portfolio of Tier 1/Enterprise clients- driving adoption & engagement through regular client meetings and empowerment sessions. Build trusted client relationships & act as a strategic partner for the client. Responsible for technical build-outs and data structuring within the platform, followed by comprehensive client onboarding. Proactively audit data for optimizations on a regular basis. Collaborate with account management on client retention and problem-solving. Be a product advocate for the client.

• Manage all pre-launch activities both externally and internally to ensure all studies launch in a timely manner • Maintain regular communication and relationships with clients up until to study launch • Utilize project management tools to develop processes and oversee multiple projects at once • Lead kickoff meetings with all clients • Work cross-functionally to optimize pre-launch process• Manage between 8-10 accounts as Account Manager for the study: includes weekly and bi-weekly meetings with study team; managing expectations, providing reports to study teams, ensuring SubjectWell is delivering referrals as promised; working with study team to engage sites for feedback•Manage all site-direct studies from inquiry to launch, including IRB submission and site communication

*Cision was formerly TrendKite- acquisition• Manage all aspects of the onboarding process to ensure customers have a successful implementation • Coach and train customers to use our products via phone and web conference software • Identify customer goals to provide set-up guidance and best practices • Work cross-functionally to quickly resolve software issues affecting customer experiences*Co-chair of the Austin chapter of EMPOWER, Cision's Women's Employee Resource Group

Assisted clients in real-time over online chat with product and performance issues, including troubleshooting product bugs and training on platform tools

Responsible for coordinating training activities for the employees in specific functions. Works with the L&D Program Managers to ensure training is deployed, including managing logistics, scheduling, assisting learners, and ensuring all training materials are ready. Serve as the main interface to the LMS system and am accountable for accurate and engaging class listings, appropriate execution of promotion of the classes to the appropriate audiences, tracking of enrollments, and day of event logistics.• Provide general administration support to L&D team, including managing invoices, budget, etc.• Continuously improve processes and methods to drive efficiency. Resolve administrative challenges by analyzing information; identifying and communicating solutions• Act as local point of contact for HRIS on MyVIEW Learn Learning Administration, including activities such as two-way feedback on system enhancements, sharing of best practices, participating on project teams, etc.• Establish and maintain relationships with external learning suppliers and partners where applicable• Additional duties as needed: - Manage libraries (physical and/or digital) - Assist in the development of training aids such as manuals, handbooks, and job aids - Assist in the design and application of assessment tools to measure training effectiveness - Assist in the coordination, supervision, and completion of special projects as appropriate

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteerCo-lead the agency workplace mentoring program, which involves coordinating with local schools and businesses, and preparing materials Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job functionDevelop strategic interventions to identify and strengthen match relationships that may require extra support Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and re-engagement strategiesEffectively administer all outcomes surveys with match participants and accurately track data Complete all paperwork and documentation necessary for fulfilling grant requirementsConsult and collaborate with other staff and/or supervisor as appropriate.

Full time student teacher in a fourth grade classroom.