Lauren Drozdow

Lauren Drozdow Email and Phone Number

Director of Customer Experience @ Pacer
New York, NY, US
Lauren Drozdow's Location
New York City Metropolitan Area, United States, United States
Lauren Drozdow's Contact Details

Lauren Drozdow personal email

About Lauren Drozdow

Award-winning sales leader with proven track record of driving revenue, profitability, and new business opportunities for luxury brands. An experienced leader capable of motivating teams towards aggressive goals while emphasizing collaboration and service excellence. Expertise in prospecting and building deep, loyal relationships with high touch clients. Skilled at building scaling sales teams with a focus on creating agile sales plans and establishing key performance metrics. Continually recognized as a top revenue producer based on ability to master new segments and recognize growth opportunities.AREAS OF EXPERTISE: New Business Development • Sales Management & Strategy • Relationship Building • Strategic Partnerships • Client Relationship Management • Account Management • Team Building & Leadership • Budget Management • Revenue Forecasting • Pipeline Development

Lauren Drozdow's Current Company Details
Pacer

Pacer

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Director of Customer Experience
New York, NY, US
Lauren Drozdow Work Experience Details
  • Pacer
    Director Of Customer Experience
    Pacer
    New York, Ny, Us
  • Marathonls
    Director Of Customer Experience
    Marathonls Sep 2024 - Present
    Norwood, Massachusetts, Us
  • Marathonls
    Sales Director
    Marathonls May 2021 - Sep 2024
    Norwood, Massachusetts, Us
  • The Ritz-Carlton Hotel Company, L.L.C.
    Director Of Transient Sales
    The Ritz-Carlton Hotel Company, L.L.C. May 2017 - May 2021
    Bethesda , Md, Us
    Lead a team responsible for cultivating relationships with corporate, long-term stay, leisure, diplomats, and VIP clients. Shapes sales and marketing plans to maximize growth among new and existing accounts. Mentors and equips team members with the tools to achieve aggressive sales targets. Serves as a trusted advisor to leadership around sales and business development strategies. ACHIEVEMENTS: Trended towards exceeding 2020 Q1 budget and exceeded 2019 rooms budget for first time in hotel history. Increased market share through targeted promotional strategies and emphasis on selling into higher-value, premium inventory. Doubled volume of business with the company’s top account (7-figure value). Selected by leadership as a regional Business Travel Mentor to Marriott Luxury brand counterparts. Chosen to be part of Marriott International's prestigious Emerging Leaders Program for 2019.
  • The Ritz-Carlton Hotel Company, L.L.C.
    Senior Sales Manager
    The Ritz-Carlton Hotel Company, L.L.C. Feb 2015 - May 2017
    Bethesda , Md, Us
    Continually exceeded revenue targets as a senior sales producer for business travel, long-term stays, and VIP customer segments. Managed a multi-million dollar territory as key point of contact for corporate clients, travel agencies, and other partners. Cultivated new business and grew/retained existing accounts through market intelligence, pricing strategy, targeted sales outreach, and keen negotiation skills. ACHIEVEMENTS: Shaped strategy to consistently meet individual and group revenue targets, achieving 111% of 2016 goal. Doubled the volume of business with top corporate accounts while increasing average spend. Successfully shifted market share away from competitors while maintaining profit margins.
  • Taj Hotels Resorts And Palaces
    Senior Sales Manager - Corporate Travel
    Taj Hotels Resorts And Palaces Jun 2013 - Feb 2015
    Mumbai, Maharashtra, In
    Established relationships with corporate and long-term travel accounts, overseeing the sales cycle from lead generation, through prospecting, negotiation, and closing. Drove new business to exceed aggressive, multimillion-dollar revenue targets. Retained and grew key customer relationships while successfully selling into higher category products.ACHIEVEMENTS: Built strategic partnerships with local real estate firm to cross-promote inventory, leading to additional 6-figure revenue. Remained on track to exceed annual sales target by 174% at time of departure.
  • Taj Hotels Resorts And Palaces
    Business Travel Sales Manager
    Taj Hotels Resorts And Palaces Apr 2012 - Jun 2013
    Mumbai, Maharashtra, In
    Senior sales producer responsible for prospecting, negotiating, and closing new business with corporate accounts. Built relationships with high-end clientele to translate needs into customized solutions with the luxury experience in mind. Analyzed competitive and market data to tailor pricing strategy and offerings. ACHIEVEMENTS: Recognized as a top sales agent nationwide, surpassing 176% of annual goal. Drove new business while expanding existing account relationships through networking and lead generation. Promoted to Senior Sales Manager.
  • Starwood Hotels & Resorts Worldwide, Inc.
    Taskforce Sales Manager
    Starwood Hotels & Resorts Worldwide, Inc. Jul 2011 - Apr 2012
    Stamford, Ct, Us
    Recruited to guide the sales team through a brand transformation and develop strategies to drive revenue generation. Mentored and managed a newly formed sales team in identifying, developing, and growing new accounts across multiple business segments. ACHIEVEMENTS: Closed a 6-figure new solicitation booking during critical month. Surpassed 2011 revenue goal by over 275% through transient, catering, and group business.
  • The Boston Park Plaza Hotel & Towers: Starwood Hotels & Resorts
    Business Travel Sales Manager
    The Boston Park Plaza Hotel & Towers: Starwood Hotels & Resorts May 2009 - Jul 2011
    Supported a team of sales producers in delivering solutions across all customer segments. Promoted to oversee a multimillion-dollar annual sales allotment with responsibility for driving new business and growing/retaining customer relationships. Expanded existing accounts through personalized service, tradeshows, site tours, and sales outreach. Produced revenue forecasts for Starwood corporate and hotel leadership. ACHIEVEMENTS: Surpassed 2010 revenue goal and trended towards 135% of 2011 target leading up to sale of property. Nominated for Starwood North America’s Business Transient Sales Manager of the Year (2010).
  • The Boston Park Plaza Hotel And & Towers
    Sales Coordinator
    The Boston Park Plaza Hotel And & Towers Jan 2008 - May 2009

Lauren Drozdow Skills

Trade Shows Hospitality Guest Service Guest Satisfaction Hotel Management Account Management Contract Negotiations

Lauren Drozdow Education Details

  • The Pennsylvania State University
    The Pennsylvania State University
    Restaurant And Institutional Management

Frequently Asked Questions about Lauren Drozdow

What company does Lauren Drozdow work for?

Lauren Drozdow works for Pacer

What is Lauren Drozdow's role at the current company?

Lauren Drozdow's current role is Director of Customer Experience.

What is Lauren Drozdow's email address?

Lauren Drozdow's email address is la****@****els.com

What schools did Lauren Drozdow attend?

Lauren Drozdow attended The Pennsylvania State University.

What skills is Lauren Drozdow known for?

Lauren Drozdow has skills like Trade Shows, Hospitality, Guest Service, Guest Satisfaction, Hotel Management, Account Management, Contract Negotiations.

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