Lauren Spears Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Leads a multidisciplinary research and marketing team (8 employees) providing client services to more than 100 agents dispersed across five offices in Ontario.• Experience mentoring and guiding teams through regular team and biweekly one-on-one meetings to share KPIs, corporate objectives and create a culture of accountability and inclusiveness. This approach has led to individual employee development and achieving key workplace objectives.• Manages a direct yearly budget of $500k to account for staff resources and training, as well as an additional $100k in indirect funds for proposals, projects, and marketing campaigns.• Responsible for negotiating advertising contracts with vendors to promote properties and increase brand awareness.• Experience managing change and continuous development as a manager leading rapid firm expansion by dealing with ambiguity (e.g. client requirements) and challenging situations (e.g. staffing, infrastructure, licensing) to develop concrete objectives and deliverables. My work has assisted in facilitating the successful opening of two new company offices in Ontario. • Leads end-to-end recruitment, conducts annual performance reviews and quality checks on team outputs to ensure consistency, accuracy, and deliverables. This has increased staff retention and promoted individual and employee growth.• Responsible for ensuring the company is equipped with the industry’s leading research tools and platforms as well as developing and delivering training for all employees on these applications to support their roles.• Extensive experience managing relationships with senior firm partners, external stakeholders, and clients by overseeing projects and navigating contentious business to business contracts and service delivery methods.• Experience utilizing strategic foresight and horizonal collaboration with stakeholders to navigate potential obstacles to business goals.

Toronto, Canada Area

• Managed a portfolio of more than 50 clients and developed actionable intelligence to project market trends and create a strategic advantage in multimillion dollar commercial real estate transactions. • Created market surveys, pitch packages/presentations, Request for Proposal’s, and Confidential Information Memorandum for projects worth over +$2M to domestic and international clients and businesses. • Responsible for development of the quarterly commercial real estate market report. Led stakeholder consultations and used several proprietary (quantitative and qualitative) resources, commercial real estate platforms and databases to collect and compile various data elements. Analyzed and summarized the data in the report, indicating trends and growth predictions to identify business opportunities. • Analyzed market statistics by performing data analytics (e.g. excel) to acquire trends, demographic statistics, and determine appropriate pricing. • Utilized Adobe InDesign, Photoshop, and Microsoft Word, Excel, and PowerPoint to develop marketing packages, pitch presentations, proposals, flyers, brochures, HTML email blasts, invitations, website listings and announcements. • Designed building signage and multimedia platform advertising using Adobe Illustrator and coordinated with third party marketing vendors for the production and installation of the signage/advertising.

Toronto, Canada Area

• Operated as a licensed real estate agent in the Greater Toronto Area and managed/negotiated more than 30 separate residential real estate agreements worth more than $2.5 million.• Applied consultation and communication skills to develop successful relationships with clients and manage contentious negotiations.• Communicated in plain language market conditions, prices, mortgages, and legal requirements. • Contributed to business development initiatives by proactively generating leads through cold calling, networking, and referrals. • Effectively managed clients and relationships with other agents during high stress real estate transactions by exercising tact, diplomacy, and discretion. This required an understanding of disclosure requirements and mental health strategies to manage conflict and achieve key deliverables. • Strategically negotiated with co-operating agents on behalf of the client to achieve the best selling/purchase price for the client’s home.• Developed and led guerrilla marketing campaign to market assets and integrated with social media (e.g. Facebook, Instagram and Twitter) which led to a boost in residential sales.

Whitby, Ontario

Marketing and AdvertisingManaged over 200 yearly listings and transactions by performing as a liaison between real estate agents, clients, solicitors, lenders, and mortgage brokers during the entire real estate selling process. Utilized organizational skill to manage marketing activities including scheduling property photos, ordering For Sale signs, staging, repairs, cleaning and installations to maximize consumer appeal. Scheduled showing requests from Buyer Agents and presented listings in person using communication and sales strengths. Administration and Client Relations Utilized administrative skills to prepare listing documents, Buyer contracts, agreements of purchase and sale as well as any necessary amendments & waivers prior to closing. Applied time management skills to book appointments with new clients and communicate property details. Organized and categorized files using document management skills and ensured completion of all file details. Communicated and coordinated with Agents to relay information on listings and feedback. Maintained and nurtured relations with third parties using interpersonal and networking skills to ensure efficient transactions.

Mississauga, Ontario

▪Supported the People Services Manager by providing clarity to employees with HR policy concerns▪ Executed the employee verification process by providing former employee’s with the proper documentation required by prospective employers