Lauren Eardley

Lauren Eardley Email and Phone Number

Head of Global Customer Delivery @ Evinova
Ware, GB
Lauren Eardley's Location
Ware, England, United Kingdom, United Kingdom
Lauren Eardley's Contact Details

Lauren Eardley personal email

n/a

Lauren Eardley phone numbers

About Lauren Eardley

A highly driven leader with a proven track record in engaging, motivating, and aligning teams to a common vision. Ability to quickly take hold of a role and deliver value, build out teams, establish a brand and gain stakeholder trust. Can operate at both the technical and strategic level, building common ground across leaders within an organization.

Lauren Eardley's Current Company Details
Evinova

Evinova

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Head of Global Customer Delivery
Ware, GB
Website:
evinova.com
Employees:
334
Lauren Eardley Work Experience Details
  • Evinova
    Head Of Global Customer Delivery
    Evinova
    Ware, Gb
  • Evinova
    Head Of Customer Experience
    Evinova May 2024 - Present
  • Astrazeneca
    Enterprise Head Of Data Engineering Services
    Astrazeneca Oct 2021 - May 2024
    Cambridge, Cambridgeshire, Gb
    Accountable for the Enterprise technology platforms that enable data engineers to ingest, store, process & transform and visualise their data to build data products. Transforming the estate from a complex, multi tech, white glove service into federated services that underpin AZ’s data mesh.
  • Astrazeneca
    Early Science Engineering Lead
    Astrazeneca Jul 2020 - Oct 2021
    Cambridge, Cambridgeshire, Gb
    Accountable for the delivery and support of Applications used in the initial drug discovery pipeline across Oncology and Biopharm. Leading engineering strategy to allow Early Science platforms to deliver value.
  • Astrazeneca
    Early Science Lead Service Manager
    Astrazeneca Mar 2019 - Jul 2020
    Cambridge, Cambridgeshire, Gb
    Responsible for the service of all applications used across the Early Science pipeline. 2019 has been focused on structuring the teams to service platforms and pods to support devops ways of working and to set foundations for regular delivery cadence and simplification of estate2020 focused on targeting delivering value through introduction of product management principles and prioritisation.
  • Astrazeneca
    Service Excellence Manager
    Astrazeneca Nov 2017 - Feb 2019
    Cambridge, Cambridgeshire, Gb
    Responsible for all governance, reporting and cross-portfolio service improvement activities across a global Service Management group• Delivered a Service Excellence programme focusing on Service Fundamentals, Governance and cross functional deliveries. • Through initiatives, reduced critical incidents by 50%, improved incident resolution, problem management and CSat
  • Tesco
    Product Manager (Monitoring & Backlog Management)
    Tesco May 2014 - Nov 2017
    Product Manager within Monitoring & Backlog Management - responsible for the rollout, adoption and service of key monitoring and backlog toolsets (e.g. JIRA, AppDynamics, Splunk)
  • Tesco
    Technology Change Manager
    Tesco May 2014 - May 2015
    Part of the team which led the transformation programme to take the legacy Tesco IT organisation into one focused towards SOA and DevOps principles. Defined the use of JIRA in the organisation;implemented and rolled out to the user estate
  • Tesco
    Service Manager
    Tesco Aug 2013 - May 2014
  • Tesco
    It Project Manager
    Tesco Oct 2012 - Aug 2013
    Deployment and launch of the International Grocery Home Shopping platform into China
  • Tesco
    Business Analyst
    Tesco Apr 2012 - Oct 2012
    Supporting the delivery of the International Grocery Home Shopping platform into Thailand & Malaysia
  • Experior
    Test Consultant
    Experior Aug 2010 - Apr 2012
    Staines, Surrey, Gb
    Working with Centrica PLC, using Agile Methodology to deliver a SAP CRM solution to replace legacy Siebel systems.
  • United Utilities
    Test Manager
    United Utilities Nov 2009 - Aug 2010
    Warrington, Cheshire, Gb
    Responsible for the end to end management of functional & user acceptance testing (UAT) of SAP changes across CRM, ECC, PI.
  • United Utilities
    Hr Project Manager
    United Utilities Aug 2009 - Nov 2009
    Warrington, Cheshire, Gb
    Seconded to HR Operations to support the restructure of Operations (water, waste water & customer streams)
  • United Utilities
    Operations Graduate Scheme
    United Utilities Sep 2007 - Aug 2009
    Warrington, Cheshire, Gb
    Placement 1 & 2 (1 year) - IT Operations - Project AnalystPart of the team delivering a front office end to end SAP implementation programme for water & waste water business areas. Various roles throughout the programme lifecycle.Placement 3 (6 months) - Business Development - Project Development Analyst - Managing prequalification questionnaire submissions for projects across Municipal Solid Waste, Utility and Energy sectors. Placement 4 (4 months) - Customer Services - Customer Metering Manager - Led the team responsible for the customer stream of water metering business area. Key areas - customer satisfaction & complaints.

Lauren Eardley Skills

Project Management Process Improvement Leadership Stakeholder Management Sap Business Analysis Business Process Improvement Change Management Business Transformation Project Delivery Testing Agile Methodologies Crm Business Development User Acceptance Testing

Lauren Eardley Education Details

  • University Of Liverpool
    University Of Liverpool
    Chemistry With Industrial Chemistry
  • Merchant Taylors School For Girls, Crosby
    Merchant Taylors School For Girls, Crosby

Frequently Asked Questions about Lauren Eardley

What company does Lauren Eardley work for?

Lauren Eardley works for Evinova

What is Lauren Eardley's role at the current company?

Lauren Eardley's current role is Head of Global Customer Delivery.

What is Lauren Eardley's email address?

Lauren Eardley's email address is la****@****o.co.uk

What is Lauren Eardley's direct phone number?

Lauren Eardley's direct phone number is 077668*****

What schools did Lauren Eardley attend?

Lauren Eardley attended University Of Liverpool, Merchant Taylors School For Girls, Crosby.

What skills is Lauren Eardley known for?

Lauren Eardley has skills like Project Management, Process Improvement, Leadership, Stakeholder Management, Sap, Business Analysis, Business Process Improvement, Change Management, Business Transformation, Project Delivery, Testing, Agile Methodologies.

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