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A highly driven leader with a proven track record in engaging, motivating, and aligning teams to a common vision. Ability to quickly take hold of a role and deliver value, build out teams, establish a brand and gain stakeholder trust. Can operate at both the technical and strategic level, building common ground across leaders within an organization.
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Head Of Global Customer DeliveryEvinovaWare, Gb -
Head Of Customer ExperienceEvinova May 2024 - Present -
Enterprise Head Of Data Engineering ServicesAstrazeneca Oct 2021 - May 2024Cambridge, Cambridgeshire, GbAccountable for the Enterprise technology platforms that enable data engineers to ingest, store, process & transform and visualise their data to build data products. Transforming the estate from a complex, multi tech, white glove service into federated services that underpin AZ’s data mesh. -
Early Science Engineering LeadAstrazeneca Jul 2020 - Oct 2021Cambridge, Cambridgeshire, GbAccountable for the delivery and support of Applications used in the initial drug discovery pipeline across Oncology and Biopharm. Leading engineering strategy to allow Early Science platforms to deliver value. -
Early Science Lead Service ManagerAstrazeneca Mar 2019 - Jul 2020Cambridge, Cambridgeshire, GbResponsible for the service of all applications used across the Early Science pipeline. 2019 has been focused on structuring the teams to service platforms and pods to support devops ways of working and to set foundations for regular delivery cadence and simplification of estate2020 focused on targeting delivering value through introduction of product management principles and prioritisation. -
Service Excellence ManagerAstrazeneca Nov 2017 - Feb 2019Cambridge, Cambridgeshire, GbResponsible for all governance, reporting and cross-portfolio service improvement activities across a global Service Management group• Delivered a Service Excellence programme focusing on Service Fundamentals, Governance and cross functional deliveries. • Through initiatives, reduced critical incidents by 50%, improved incident resolution, problem management and CSat -
Product Manager (Monitoring & Backlog Management)Tesco May 2014 - Nov 2017Product Manager within Monitoring & Backlog Management - responsible for the rollout, adoption and service of key monitoring and backlog toolsets (e.g. JIRA, AppDynamics, Splunk)
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Technology Change ManagerTesco May 2014 - May 2015Part of the team which led the transformation programme to take the legacy Tesco IT organisation into one focused towards SOA and DevOps principles. Defined the use of JIRA in the organisation;implemented and rolled out to the user estate
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Service ManagerTesco Aug 2013 - May 2014
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It Project ManagerTesco Oct 2012 - Aug 2013Deployment and launch of the International Grocery Home Shopping platform into China
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Business AnalystTesco Apr 2012 - Oct 2012Supporting the delivery of the International Grocery Home Shopping platform into Thailand & Malaysia
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Test ConsultantExperior Aug 2010 - Apr 2012Staines, Surrey, GbWorking with Centrica PLC, using Agile Methodology to deliver a SAP CRM solution to replace legacy Siebel systems. -
Test ManagerUnited Utilities Nov 2009 - Aug 2010Warrington, Cheshire, GbResponsible for the end to end management of functional & user acceptance testing (UAT) of SAP changes across CRM, ECC, PI. -
Hr Project ManagerUnited Utilities Aug 2009 - Nov 2009Warrington, Cheshire, GbSeconded to HR Operations to support the restructure of Operations (water, waste water & customer streams) -
Operations Graduate SchemeUnited Utilities Sep 2007 - Aug 2009Warrington, Cheshire, GbPlacement 1 & 2 (1 year) - IT Operations - Project AnalystPart of the team delivering a front office end to end SAP implementation programme for water & waste water business areas. Various roles throughout the programme lifecycle.Placement 3 (6 months) - Business Development - Project Development Analyst - Managing prequalification questionnaire submissions for projects across Municipal Solid Waste, Utility and Energy sectors. Placement 4 (4 months) - Customer Services - Customer Metering Manager - Led the team responsible for the customer stream of water metering business area. Key areas - customer satisfaction & complaints.
Lauren Eardley Skills
Lauren Eardley Education Details
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University Of LiverpoolChemistry With Industrial Chemistry -
Merchant Taylors School For Girls, Crosby
Frequently Asked Questions about Lauren Eardley
What company does Lauren Eardley work for?
Lauren Eardley works for Evinova
What is Lauren Eardley's role at the current company?
Lauren Eardley's current role is Head of Global Customer Delivery.
What is Lauren Eardley's email address?
Lauren Eardley's email address is la****@****o.co.uk
What is Lauren Eardley's direct phone number?
Lauren Eardley's direct phone number is 077668*****
What schools did Lauren Eardley attend?
Lauren Eardley attended University Of Liverpool, Merchant Taylors School For Girls, Crosby.
What skills is Lauren Eardley known for?
Lauren Eardley has skills like Project Management, Process Improvement, Leadership, Stakeholder Management, Sap, Business Analysis, Business Process Improvement, Change Management, Business Transformation, Project Delivery, Testing, Agile Methodologies.
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