Reporting directly to the president of this specialty pharmacy accelerator startup, I was hired to design a scalable infrastructure and build out a national managed services operation. As a key member of the executive team, I steered the strategic direction of the company, operationalizing plans to position the organization for rapid growth. I built, optimized, and led centralized functions dedicated to consulting, project management, client implementations, training, and customer service. KEY ACHIEVEMENTS➥ Built the infrastructure and operational foundation to position the company for significant growth.➥ Stood up a consulting practice to serve as a specialty pharmacy accelerator for hospitals and health systems.➥ Implemented call center technology infrastructure, designed to accommodate future growth.➥ Established an enterprise PMO function, formalizing process and functions to support organizational initiatives.➥ Optimized implementation structure and practices to cut new client onboarding time in half.➥ Led team in designing and delivering training programs, a service delivery handbook, and collateral.➥ Spearheaded monthly executive business reviews with actionable KPI metrics and dashboards.➥ Recognized on Fortune’s Best Places to Work in Healthcare list.

Reporting directly to the CEO of HealthPlan Services, I was part of the senior executive team that drove strategic growth, operational excellence, and the financial performance of the organization. I developed partner opportunities and managed full-cycle integration with a full suite of services that included advisory, AI technology, BPO, and contact center operations, encompassing sales, account management, IT project delivery, process improvement, and front- and back-office operations. KEY ACHIEVEMENTS➥ Nurtured strategic relationships with the industry’s top five health insurance payers.➥ Oversaw a multimillion-dollar book of business, growing revenue by as much as 20% YoY.➥ Launched new sales services and data analytics products, boosting revenue 16%.➥ Achieved 12% quarterly growth, raising enrollment during the pandemic.➥ Architected disaster recovery and business continuity plans.➥ Championed 10+ Six Sigma and continuous improvement projects.➥ Eliminated a four-year gap in defect resolution.➥ Enhanced decision-making capability with a refined financial forecasting model.➥ Introduced a matrixed governance structure, influencing a companywide account structure.➥ Led team in streamlining four call and service center operations, boosting engagement, retention, and performance.

In this role, I partnered with some of the largest Fortune 500 companies to shape employee wellness strategy aligned to their unique needs and implement customized technology, marketing, and service solutions to bring the strategy to life. We provided health risk assessments, biometric screening, health coaching, and other digital health programs. I supported business development efforts and then shepherded clients through onboarding to achieve success. KEY ACHIEVEMENTS➥ Built strong relationships with the largest Fortune 500 clients in the portfolio.➥ Led a 65-person project team to execute a nine-month engagement with a global industrial manufacturing client.➥ Doubled contract revenue with the optimization of processes across three client sites.➥ Streamlined project delivery, reducing time by 50% with improved infrastructure and automated reporting.➥ Introduced quality assurance measurements to highlight areas of opportunity for improvement.

My role at RedBrick Health began on the ground floor, liaising between vendors and clients as part of a first-of-its-kind solution to execute biometric health screening events across the country. In less than a year, I was promoted to manager where I grew the team and scaled the company as it became an industry leader. I was privileged that my role encompassed strategy, product development, project management, partner management, team leadership, and financial performance. KEY ACHIEVEMENTS➥ Partnered in the development and launch of three innovative preventative health products.➥ Led the selection and implementation of a new biometric screening vendor, saving $5M in annual fees.➥ Elevated market position, brand reputation, and improved revenue by 20% in the biometric screening area.➥ Transformed the customer experience, ensuring every touchpoint was optimized for impact.