At Ambulance Victoria, I am dedicated to driving organisational development and fostering a culture of continuous learning and improvement. With a focus on designing impactful development programs and building strong stakeholder relationships, I have achieved significant milestones in leadership development, mentoring, and team engagement.Key achievements:- Design, development, coordination, and evaluation of a 12 month Frontline Leadership Development Program partnering with FranklinCovey to be delivered to over 500 Frontline Leaders.- Management and coordination of a Mentoring program in collaboration with Rotary Victoria for high performing employees, and facilitation of peer learning sessions and leadership workshops.- Attained accreditation in DiSC and work with individuals and teams to build awareness of preferences and tendencies to deepen their understanding of self and others to enhance team engagement.Key responsibilities:- End-to-end project management including scoping, scheduling, communication and engagement plans, budget management, risk identification and mitigations.- Stakeholder engagement with colleagues at all levels of the organisation including presenting at relevant committees and working groups.- Manage procurement, contract, and administration processes.

As Lead Organisational Capability, I led and coached a team of 6 to achieve their full potential, fostering a feedback culture resulting in a safe, fair and inclusive team environment. With a focus on aligning capability initiatives with Ambulance Victoria's strategic priorities, I have achieved notable accomplishments in team development and operational efficiency.Key achievements:- Enhanced team meetings and personal connection in a hybrid working environment by including meaningful check-ins and mindful moments, ensuring inclusion and wellbeing are front and center.- Increased team effectiveness, efficiency, and ways of working by implementing a Kanban board to collaborate, track and allocate work tasks.- Recruited, onboarded, and integrated 2 Organisational Capability Consultants into the team.Key responsibilities:- Supported the performance and development of the team including fortnightly 1-1’s, annual performance development reviews, and preventing and managing team conflict.- Reviewed all training collateral including communication and engagement initiatives.- Developed and presented capability proposals and briefing notes to Executive Committees.- Delegation of team finances via Oracle.- Completed quarterly compliance, project, and management reports.- Sat on multiple working groups across the organisation to build relationships, collaborate and ensure Organisational Capability provides strategic input and alignment on capability initiatives.

During my tenure at the Country Fire Authority (CFA), I took a lead role in driving transformative projects and implementing innovative learning solutions. With a focus on stakeholder management, change facilitation, and fostering employee-led learning, I have achieved significant milestones in leadership development and organisational capability enhancement.Key achievements and responsibilities:- Led and managed a $1.75mill project called Investing in Leadership encompassing; scoping, scheduling, communication and engagement plans, budget management, risk identification and mitigations.- Challenged the status quo of traditional face-to-face training by curating, developing, and implementing a suite of digital, point-in-time management 101 eLearns and toolkits.- Led and managed the implementation of MindTools to nurture a culture of employee-led learning, and build capability across a geographically dispersed workforce.- Designed and facilitated ‘Enabling Change’ workshops and supporting resources to uplift change capability across the organisation.- Attained accreditation in Herrmann Brain Dominance Instrument (HBDI) to work with individuals and teams to build self-awareness of individual thinking preferences and improve working relationships, ultimately enhancing team engagement.- Designed, developed and maintained the Organisational Development Team intranet page.- Developed capability uplift eLearning modules using Articulate Storyline.

To coach, guide and assess students through the Diploma of Human Resources Management and the Diploma of Leadership and Management. To empower and stretch students allowing them to unlock their full potential.Key achievements and responsibilities:- Supported and coached students through their studies of the Diploma of Human Resources Management and the Diploma of Leadership and Management.- Conducted class webinars and participate in role-plays with students for practical assessments.- Provided one-to-one coaching calls.- Assessed and marked written assessment submissions.- Upskilled and attended networking events and webinars to maintain current industry knowledge surrounding Human Resources Management and Leadership and Management practices.- Supported the roll out of an internal communication platform to enhance employee engagement.- Developed a shared drive to use as a knowledge bank to encourage peer learning and increase efficiency.

Key achievements and responsibilities:- Partnered with a division of the organisation to develop tailored blended learning solutions to uplift capability and enhance employee engagement.- Utilised a range of methods to gather data and feedback including training needs analysis, discovery workshops, interviews, and surveys.- Developed eLearning modules using Articulate Storyline.- Developed a feedback culture by uplifting managers capability to conduct regular 1-1’s, provide coaching and enhanced listening technique, increasing team engagement.- Led and managed the role out of a Customer Relationship Management (CRM) system including train the trainer to roll out the learning sustainably across Australia.- Led and managed the role out of an administration core processing system.- End-to-end design and facilitation of Induction, legislation and compliance, systems, software, technical procedures, policy interpretation and soft skills.- Update Knowledge Management System with technical processes, procedures, and workflows.

- Provided direct support to the Executive Director and broader team members, including management of diaries and travel.- First point of contact for all incoming enquiries to the team via tickets, email, or phone.- Managed the suite of development programs, including scheduling, coordinating, and marketing to ensure high participation and minimal cancellations.- Responsible for employee completion of compliance modules and monthly reporting on training statistics and program feedback. Successfully met the target completion rate of 95% each month.- Managed the Learning Management System and regular maintenance of team intranet pages.- Managed SAP, including processing all invoices, ordering office supplies and reconciling the budget monthly.

­- Provide specialist knowledge surrounding superannuation and its associated legislation.­- Expert knowledge of operating systems and processes.­- Provide high quality customer service to external and internal clients.­- Work as part of a team towards achieving service level.­- Deliver process efficiencies, improvements and procedures.­- Provide timely solutions to escalations and queries whilst still maintaining a high level of numeracy, accuracy and attention to detail.­- Effectively manage multiple complex queries and provide support to both team leaders and operations manager.­- Coordinate audits in conjunction with KPMG.

- Act as a coach and mentor to an administration team of 15.- Acting Team Leader when Team Leader was on leave.- Facilitate inductions and training on team processes and procedures.- Quality check administrators work on a daily basis.- Update Knowledge Management System with technical processes, procedures, and workflows.- Allocate work to the team based on relevant KPI's.­- Coordinate audits in conjunction with KPMG.