• Responsible for the overall experience of 65-75 client book of business including persistency results, membership and revenue growth. • Provide excellent customer service and ensure client satisfaction. • Anticipate potential issues and take corrective action. • Monitor customer feedback and address any concerns. • Implement strategies to improve customer service and reduce costs. • Manage client accounts and ensure accurate record keeping.• Ensure compliance with all legal and regulatory requirements.• Provide reports and updates to internal/external stakeholders.

• Assess client’s employee health challenges and objective by helping to design a strategic multi-year wellness program that is customized to their workforce, goals and budget. • Consult with clients to convey the importance of the right framework for an effective wellness program, i.e., leadership support, a wellness committee, appropriate incentive structure, and supporting organizational policies related to wellness. • Provide ongoing analysis and evaluation of client communication/health/wellness strategies to determine effectiveness, penetration, and impact to client’s total claims and utilization, biometric data, and employee engagement through CAP and various analytical tools. • Execute presentations to clients or brokers to describe and respond to questions about Cigna’s health and wellness offerings, approach, and results. • Participate in finalist presentations to provide insight on Cigna's health and wellness capabilities.• Coordinate and deliver client and customer education on Cigna employee benefits for all new and renewing groups on an annual basis.• Research and respond to Cigna health information and wellness plan inquiries and proactively communicate changes, problems, and issues that may occur.

• Develop and execute territory business plan to meet/exceed assigned quota. • Develop and maintain product knowledge, business acumen and proven sales processes for products.• Conduct clinical/reimbursement in-service training programs with appropriate customers. • Educate patients and health care providers in clinical setting on the proper use of the prescribed products.• Assisted in launching new order organizational software and marketing brand champion program.

• Manage and train rehab associates.• Delivery, application and maintenance of orthopedic soft goods.• Set up and measure patients with proper durable medical equipment.• Manage inventory of numerous accounts and provide physicians with new product information.• Communicate with patients, healthcare providers and provide excellent customer service.• Locate and solidify new business.

• Delivery, application and maintenance of orthopedic soft goods.• Set up and measure patients with proper durable medical equipment.• Manage inventory of numerous accounts and provide physicians with new product information.• Communicate with patients, healthcare providers and provide excellent customer service.• Maintain current business.

° Evaluated, treated, injury preventions and rehabilitations for student athletes

° Monitored the safety of Middle School and High School athletes ° Served as a first responder for both minor and serious injuries

° Communicated in written and oral form with coaches, parents, athletic directors, athletic trainers and physicians° Documented, managed and filed paperwork for every injury° Managed, ordered and organized medical supplies° Planned and organized pre-participation physical exam events° Provided medical coverage to all athletic events° Evaluated, treated, injury preventions and rehabilitations for student athletes

° Managed, organized and ordered all athletic medical supplies° Provided medical coverage to all athletic events° Evaluated, treated, injury preventions and rehabilitations for student athletes° Communicated with coaches, parents, athletic directors, athletic trainers and physicians° Coordinated and carried-out ImPACT concussion testing

° Communicated with athletes, parents, coaches, physical therapists, doctors and various staff coordinators° Copied, filed and created forms and handouts° Managed phone lines, scheduled appointments for patients and ran front desk operations when needed° Stocked, maintained and ordered medical supplies° Coordinated and organized social events for athletic trainers, doctors and physical therapists° Provided athletic training services to various Portland Public School athletic events and The Rose City Rollers

° Organized and carried-out medical coverage for the 2010 Outdoor Track and Field WAC Championships° Assisted in travel duties° Coordinated and conducted pre-participation physical exams with physicians and coaches° Gathered and organized medical packets for new and returning athletes° Communicated with coaches and team physicians about injuries° Evaluated, treated, injury preventions and rehabilitations for athletes

o Carried-out rehabilitations with patients ° Managed phone-lines, made appointments and maintained cleanly facility

Monitored the safety of High School athletes and served as a first responder for both minor and serious injuries