Collaborate with internal partners to ensure accurate processing and timely completion of coverage, administrative and billing changes, including complex and non-standard requests. As well as delivering documents compliant with state and federal legislation. Train new and current team members. Create and update policies and procedures.

Write business requirements for system corrections and/or enhancements.Partner with IT to ensure requirements are understood and attainable.Partner with Quality Audit and Testing team to validate the accurate delivery of system corrections and/or enhancements. Create documentation for training on system corrections and/or enhancements.

Analyze new case submission material for accurate and consistent information.Enter plan information into systems to create legal documents. Collaborate with internal partners to ensure accurate and timely coverage and administrative changes.Ensure documents are in compliance with state and federal legislation.