Workforce Analyst successful in gathering, reviewing and implementing information from forecasting to make proactive adjustments to schedules and strategies to improve capacity. Highly organised and skilled with excellent critical thinking, problem-solving and planning abilities.Experienced Team Leader who displays high level of emotional intelligence, builds positive rapport, inspires trust and guide's teams toward achievement of organisational goals.Excellent interpersonal and communication skills with proven ability to build and maintain internal and external stakeholder relationships, working cross- departmentally with co-management and top-level leadership.Excellent trainer and mentor, multi-tasking team leader well-known for executing successful, new initiatives such as the implementation and roll out of the Services Australia face to face division, appointment based service.Creates dynamic and positive workplace culture to align with organisational mission and values, recognises and rewards strengths and high performers.Personally implemented a visual hall of fame and awards system to improve performance of staff who assisted customers to complete their voice biometric recording into the online services system.Supported staff with techniques and support resources to get higher uptake of interaction feedback from customers at the end of each interview, to be able to use data to implement better service options for customers.Trains and mentors new employees and supports underperforming staff members with realistic training plans to achieve individual and overall team success. Team Leader experienced in completing bi annual and annual performance reviews, drives goal setting and completes monthly coaching to support staff to achieve and contribute to organisational broader goals.I believe in continuous improvement and strive myself for better performance and role model those behaviour's to employees to inspire them to do the same.Obtains team and individual staff feedback as part of that continuous improvement so that i may be become a better leader and team member moving forward.