Performing operational support across finance, engineering, service, human resources, and sales departments and providing office administration support and technical assistance as needed. -Utilize Microsoft Office and multiple PDF applications to create and maintain various collaborative documents.-Develop and implement policies and procedures to improve operational productivity.-Resource and personnel allocation for multiple departments.-Facilitate interdepartmental communication to align operational goals and strategies, fostering collaboration across teams. -Assist the sales department by generating shipping and invoicing documents, verifying and posting deposits, and maintaining accurate customer files to provide up-to-date information to internal and external stakeholders. -Effectively run weekly production and monthly revenue estimate reports.-Establish and coordinate multiple schedules to reflect fluctuating workload and staffing. -Manage materials in the Epicor ERP system and troubleshoot any discrepancies.-Populate and manage shop work orders.-Coordinate with the assembly, manufacturing, and QC departments to provide accurate ship dates for current orders and realistic lead times for future orders to the sales department.

-Established and maintained working relationships with multiple suppliers, ensuring accurate communication regarding product and service details such as price, availability, and delivery schedules.-Post-COVID, Navigated and developed strategies for sourcing long lead-time items in collaboration with the production and engineering departments.-Processed and prepared various supplier invoices, accounts payable records, expense records, and other required documentation to be sent to our corporate office.-Developed and executed onboarding processes for new employees while creating and maintaining training materials.-Implemented and established a regular cycle counting schedule for purchased machinery to ensure inventory accuracy and reduce discrepancies.-Collaborated across teams to complete ad-hoc tasks for other departments.

● Provided a full range of hair care services, including cutting, styling, coloring, washing, perming, and waxing, as requested. ● Built and maintained an ongoing list of clientele. ● Administrative responsibilities, including answering phone calls, scheduling appointments for self and coworkers, and operating the POS system● Completed opening and closing paperwork and general building maintenance. ● Trained and onboarded new employees to ensure continued success at the facility.

● Owned and operated my own salon suite at Phoenix Salon Suites● Maintained detailed records of all transactional data, product sales, retail orders, and customers.● Built and maintained an ongoing list of clientele to ensure customer satisfaction, client retention, and new client opportunities. ● Developed and maintained a working budget to help meet a positive bottom line. ● Communicated clearly and precisely with customers in written and verbal form● Filed state and local taxes in accordance with current tax laws and regulations for the appropriate services provided. ● Owned and maintained an online booking system for scheduling and managed multiple social media profiles (Facebook, Instagram) to ensure new client engagement.