Customer Service Social Media Specialist
Current- Provide Customer Service to fans reaching out through social media, resolve issues, provide information and ensure client satisfaction.
- Outreaches and engages target audiences through various social platforms to create online conversations and communities about the ALEX AND ANI brands and services
- Ensure messaging is consistent with the overall social media communication and company mission statement
- Follow social media guidelines, keeping in mind our charitable and licensed partners
- Provide thoughtful and personalized responses to our fans
- Document fan requests and suggestions