Lauren Mcatee Email & Phone Number

Providence, Rhode Island Area

• Provide Customer Service to fans reaching out through social media, resolve issues, provide information and ensure client satisfaction.• Outreaches and engages target audiences through various social platforms to create online conversations and communities about the ALEX AND ANI brands and services• Ensure messaging is consistent with the overall social media communication and company mission statement• Follow social media guidelines, keeping in mind our charitable and licensed partners• Provide thoughtful and personalized responses to our fans • Document fan requests and suggestions• Ensures messaging is consistent with the overall social media communication• Stay on top of digital/social media trends and new technologies• Knowledge and thorough understanding of product and policiesMy main focus is on Facebook, Twitter, Instagram, and our Mobile App.Currently assisting with the creation of the CS Social Media Representative Training Manual for future new hires.

Cranston, Ri

Be the driving force behind the Alex and Ani message of positive energyBe an expert on product knowledge by keeping current on all new collections as well as core product linesEnsure proper floor coverage at all timesContinuously look for contact opportunities to grow the client base and build loyaltyEnsure follow-through and completion of tasks, which contribute to the achievement of the store, company and personal goalsEnsure the highest level of client service by assisting clients with concerns and exchangesCommunicate client feedback, business trends and recommendations to the store management teamConsistently upholds a neat, clean and organized store and stockroomEffectively promote all Brand initiatives, building client database, gift cards and achieves all personal goalsAssist in maintaining visual presentation standards and ensuring the store is replenished at all timesAssist the Management team in the protection of all company assets, controlling internal and external lossComply with the Retail Operations Manual and Adhere to the Associate Handbook guidelines

Gillette Stadium

Smithfield, Ri