Lauren N.'s Location
Altamonte Springs, Florida, United States, United States
About Lauren N.
Proven leader in healthcare technology and training for 10 plus years, notably with many hospitals nationwide, where I spearheaded Epic implementations and optimized clinical informatics systems. Leveraging expertise in Epic, Cerner, and a few others, alongside exceptional team leadership and interpersonal communication skills, I've consistently enhanced patient care outcomes and operational efficiency. My approach has significantly improved training retention rates and system adoption, demonstrating a commitment to excellence and innovation in fast-paced environments. Detail-intensive and strategic training expert possessing excellent oral and written communication skills. Provides expertise in Accounts Payable processes, administrative management, process improvement, policy development, project leadership, training, quality assurance, and customer satisfaction. A critical and reliable resource in the implementation of EMRs and HR systems across the US.Key Competencies:Accounts Payable • Administrative Support • Electronic Medical Records (EMRs) • Budget Control • Policy Enforcement • Compliance • Reporting • Documentation • Records Management • Goal Setting • Performance Management • Communications • Customer Service • Problem Solving/Resolution • Team Player • Time Management • Multitasker • Trainer • Leader • Detail Oriented • Organizer • Implementation • HIPPA • Payroll • Customer Support • Computer Support• Led change training to create and align vision, mission and measures with corporate goals.• Developed management skills while overseeing 25+ employees building trust and team player.• Superior communication and written skills in English.• Coached new hires and trained them through the new processes in new systems being implemented.• Highly skilled at multitasking and completing the task placed in front of me. • Epic Credentialed Trainer- ClinDoc, CPOE, ADT, Optime, Cadence, and Grand Central • Cerner Trainer- PowerCharts, CPOE, Dynamic Doc, PowerNotes, and • iSynergy Trainer- Time Keeper, Time Management, Talent Acquisition, and eProcurement• Tecsys Trainer- Storing, Packing, Replenish, and Picking • UKG Dimensions- Timekeeping, Time Management, Basic, Plus, and Advance Scheduling• Highly skilled in developing and executing plans and schedules.• Time management working remotely and Hybrid• Software proficiencies: Epic, Cerner, Citrix, iSynergy, UKG Dimensions, Tecsys, GoTo Train, ServiceNow, Imprivata, Microsoft Office 365(Excel, Word, Outlook, Power Point), Lawson, Yardi, PACS, and ADP
Lauren N. Work Experience Details
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Product FlowBest BuyAltamonte Springs, Fl, Us -
Epic Credential Trainer/ Assistant Training CoordinatorJupiter Medical Center Jun 2024 - Aug 2024Jupiter, Fl, Us• Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.• Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.• Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.• Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.• Trained in Ambulatory, Orders, ClinDoc, Cupid, SmartCare, Prelude, Cadence, Grand Central, Beaker, Beacon, Radiant, ASAP, HB/PB, Wisdom, and Optime processes within the Epic System to name a few.• Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.• Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.• Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic's tools and features.• Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.• Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.• Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.• Facilitated virtual, in-person and blended learning sessions.• Managed the training calendar for the new hires and existing employees.• Worked with team to manage the training classes and register the end users.• Answered training request tickets from ServiceNow.• Completed the attendance for end users that completed training in Health Stream LMS. -
Ambulatory Clinical InformaticistAdventhealth Jul 2022 - Dec 2023Altamonte Springs, Fl, Us• Defined and described relationships between clinical workflows, guidelines, care plans, pathways and decision support to improve healthcare outcomes.• Conducted thorough data analysis to identify trends in patient care delivery, using insights gained to inform decision-making processes and optimize resource allocation strategies.• Wrote reports, correspondence and document workflows.• Optimized patient safety with effective clinical decision support tools integrated into EHR systems.• Conducted regular audits on system usage patterns to identify areas requiring optimization and present recommendations to senior management.• Facilitated cross-functional collaboration among healthcare providers, administrators, and IT professionals to optimize the use of clinical informatics systems for improved patient care delivery.• Improved patient care by implementing clinical informatics solutions to streamline workflows and optimize data management.• Conducted thorough evaluations of existing clinical informatics systems, proposing actionable recommendations for improvements that increased overall efficiency.• Influenced positive change within the organization through championing best practices in health informatics management and advocating for continuous improvement initiatives.• Furnished reports in written, oral, diagram or schedule form.• Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.• Supported corporate objectives and applied team feedback to develop and implement information system strategy.• Served as liaison between end-users and health IT team.• Worked closely with subject matter experts to develop solutions and improvements for clinical systems.• Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes. -
Ukg Dimensions Senior Trainer And Support AnalystAdventhealth Jan 2020 - Jun 2022Altamonte Springs, Fl, Us• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.• Conducted workplace compliance training to reduce liability risks and operate effectively.• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.• Optimized core processes to improve business performance and operational agility.• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.• Accomplished multiple tasks within established timeframes.• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Cross-trained existing employees to maximize team agility and performance.• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
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Training CoordinatorAdventhealth Jan 2019 - Dec 2020Altamonte Springs, Fl, Us• Registered end users for training within Saba LMS.• Managed the training calendar for the new hires and existing employees.• Worked with team to manage the training classes and register the end users.• Answered training request tickets from ServiceNow.• Took meeting minutes.• Published/updated content into Saba LMS.• Completed the attendance for end users that completed training in Saba LMS.
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Isynergy/Peoplesoft Training Analyst | Organizational ReadinessAdventhealth Jun 2019 - Oct 2019Altamonte Springs, Fl, Us● Facilitate change management implementation of Oracle PeopleSoft ERP applications to Human Resources (HR), Supply Chain Management (SCM), and Financial Management Solutions (FMS) departments for an audience size of 28,000 employees.● Restructuring a move to a Share Services Center that standardizes the local functions to a more strategic vs. tactical role to be centralized and managed by HR Shared Services.● Participate in the Train-the-Trainer (TTT) and facilitate both instructor-led and virtual training classrooms utilizing GoTo Training.● Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.● Created an online training program to be used during video training conferences.● Develop Quick Reference Guides, and Training PPT● Monitored participant workflow and behaviors throughout the training process.● Administered performance reviews to evaluate each participant's progress.● Clearly communicated objectives for all lessons, units and projects to all participants.● Used a variety of assessment tools and strategies to improve instruction methods.● Managers, HR, Supply Chain, Timekeepers, and front desk staff during training and go lives.● Guided end-users through various modules including Time Management, Talent Acquisition, Team Management, and eProcurement.● Working command center and defusing client questions and concerns, while assisting the client through the go-live process.
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Training Coordinator/ Credential Clindoc TrainerUniversity Of Miami Health System Apr 2021 - Dec 2022Miami, Florida, Us• Registered end users for training within LMS Cornerstone.• Managed the training calendar for the new hires and existing employees.• Worked with team to manage the training classes and register the end users.• Answered training request tickets from ServiceNow.• Took meeting minutes.• Published/updated content into Cornerstone.• Completed the attendance for end users that completed training in Cornerstone.• Conducted workplace compliance training to reduce liability risks and operate effectively.• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.• Optimized core processes to improve business performance and operational agility.• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.• Accomplished multiple tasks within established timeframes.• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.• Cross-trained existing employees to maximize team agility and performance.• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth. -
Epic Help Desk ManagerEpic Jan 2015 - Dec 2021Verona, Wi, Us• Skillfully developed departmental workflows, goals, objectives and standards.• Established and oversaw implementation of an effective budgeting system that improved efficiency and reduced costs.• Conducts new hire interviews for manager.• Train new hires on job responsibilities.• Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.• Assisted in resolving and satisfying client requests and internal operational issues.• Responsible for ensuring all Physicians, Pharmacists, Nurses and interdisciplinary team members issues are imputed into the system. • Address any issues that can be resolved over the phone. • Remote into the client’s computer to be able to take screen shots of any issues that cannot be resolved over the phone and attach into the incident ticket for the analyst to be able to see what the issue is. • Provide customer service to the end user on the other side of the phone due to the frustration levels. -
Epic Credential/ Principal TrainerEpic Nov 2011 - Jan 2021Verona, Wi, Us● Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.● Created an online training program to be used during video training conferences.● Develop Quick Reference Guides, and Training PPT● Monitored participant workflow and behaviors throughout the training process.● Administered performance reviews to evaluate each participant's progress.● Clearly communicated objectives for all lessons, units and projects to all participants.● Used a variety of assessment tools and strategies to improve instruction methods.● Assisted Physicians, Nurses, PCTs, and front desk staff during go lives.● Guided end-users through various modules including ADT, Ambulatory, ClinDoc, Cadence, Stork, Cupid, Optime, Grand Central, Wisdom, and Orders.● Assisted Physicians with creating preference lists, smart texts, smart phrases, set up favorites, system lists, and note templates.● Undergoing a 6-weeks credentialing process to effectively train per hospitals workflow and customization.
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Fedvip TrainerZelus Llc Aug 2020 - Dec 2020Medford, Massachusetts, Us● Conduct training for a class of 20 to 80 students virtually located throughout the US● Virtual training completed through WebEx.● Administer test and assignments daily● Clearly communicated objectives for all lessons, units, and projects to all participants● Used a variety of assessment tools and strategies to improve instruction methods● Conduct meetings with managers and supervisors for upcoming trainings -
Hr Trainer & Qrg CreatorOptum Jun 2020 - Aug 2020Eden Prairie , Mn, Us● Conduct training for a class of 20 to 80 students virtually located in NYC● Virtual training through WebEx● Administer test and assignments daily● Develop Training QRG and manipulate to be identical to Training Videos● Clearly communicated objectives for all lessons, units, and projects to all participants● Used a variety of assessment tools and strategies to improve instruction methods● Conduct meetings with managers and supervisors for upcoming trainings -
Unemployment Customer Service Call Center ManagerApex Systems Feb 2019 - Jun 2020Glen Allen, Va, Us● Answer phones to assist with filling out unemployment claims.● Monitor calls of employees to make sure customers were taken care of● Assist with completing claims for the weekly submission.● Conduct meetings virtually. -
Skyward Data Abstraction And EntryOrange County Public Schools Nov 2019 - Mar 2020Orlando, Florida, Us● Restructuring a move to a Skyward platform that standardizes the district functions and uniformity throughout.● Develop Training PPT and manipulate to be identical to Canvas.● Clearly communicated objectives for all lessons, units and projects to all participants.● Used a variety of assessment tools and strategies to improve instruction methods.● Abstract families throughout Skyward and make sure all families are correct.● Contact Registrars when things needed to be verified. -
Cerner TrainerCerner Corporation Nov 2011 - Dec 2018Kansas City, Missouri, Us● Lead team member of EMR education. ● Responsible for ensuring all Physicians, Pharmacists, Nurses and interdisciplinary team members are trained. ● Develop and maintain materials for both inpatient and outpatient clinicians including the clinical and oncology modules. ● Accountable for maintenance and upkeep of changing clinical workflows as they pertain to the use of the clinical information systems and class design. ● Maintain clinical systems upgrade planning to determine training development and communication for enhancements made to the systems ● Work closely with Informatics Nurses, Informatics Pharmacists and Instructional Designers to develop and maintain training materials. -
Cerner Implementation Call Center SupervisorCerner Corporation Oct 2013 - Dec 2016Kansas City, Missouri, Us● Team member of call center ● Responsible for ensuring all Physicians, Pharmacists, Nurses, HR, Finance, HIM, and interdisciplinary team members issues are imputed into the system. ● Address any issues that can be resolved over the phone. ● Remote into the client’s computer to be able to take screen shots of any issues that cannot be resolved over the phone and attach into the incident ticket for the analyst to be able to see what the issue is. ● Provide superior customer service to the end user on the other side of the phone due to the frustration levels by knowing the product, being friendly, and showing respect.
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Leasing Agent | Assistant Property ManagerApartment Finder Nov 2013 - Jun 2015Norcross, Ga, Us● Welcome 10 to 20 prospective residents daily.● Give 10-15 tours of all types of apartment homes available.● Execute new leases and ran background checks.● Conduct interviews for new applicants.● Respond to tenant’s complaints and defuse high temper situations when necessary.● Collect rent and post to accounts on Yardi, also handled evictions.● Plan and execute resident functions within the community.● Be the go between for maintenance and the property manager. ● Train new hires and coached through process, and submit time for employees. -
Training CoordinatorCleveland Clinic Feb 2013 - Dec 2014Cleveland, Ohio, Us• Registered end users for training within Cornerstone LMS.• Managed the training calendar for the new hires and existing employees.• Worked with team to manage the training classes and register the end users.• Answered training request tickets from ServiceNow.• Took meeting minutes.• Published/updated content into Cornerstone LMS.• Completed the attendance for end users that completed training in Cornerstone LMS. -
Executive Administrative Assistant/PayrollUnited Logistics Jul 2009 - Dec 2011● Greet anyone that came for an appointment or drop off packages.● Answer 30-50 calls per day and direct them to the correct employee.● Schedule meetings, appointments, and away itinerary. ● Distribute mail to the employees or open and create a check to pay certain bills.● Fax, copy, and scan documents into the computer.● Collect payments from customers.● Submit complaints into the computer system.● Be the go between for employees and the manager. ● Submit time for employees, and payroll.
Lauren N. Education Details
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Colorado Technical UniversityBachelor'S Of Science In Business Administration
Frequently Asked Questions about Lauren N.
What company does Lauren N. work for?
Lauren N. works for Best Buy
What is Lauren N.'s role at the current company?
Lauren N.'s current role is Product Flow.
What schools did Lauren N. attend?
Lauren N. attended Colorado Technical University.
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