Lauren Jackson

Lauren Jackson Email and Phone Number

Technical Account Manager @ Axon
Washington, DC, US
Lauren Jackson's Location
Washington DC-Baltimore Area, United States
Lauren Jackson's Contact Details

Lauren Jackson work email

Lauren Jackson personal email

n/a
About Lauren Jackson

Intuitive Technical Implementation Consultant with over 7 years of experience in in account consulting, strategic project coordination, stakeholder partnerships, and conflict resolution that improves retention and satisfaction KPI reports for executive direction plans to exceed and enhance internal and external business goals and insightsDesigns and executes forward thinking success strategies, visions, roadmaps, and structures that drive top-line sales metrics and profitability increases for executive leadership professionals in administrative education for their new e-learning initiatives and objectives while sharpening design accountabilities, leveraging keen attention to detail to data to help organizations stay connected to their client-facing business goals -⭐️ Areas of Expertise ⭐️• Ability to constantly learn new technical implementations and system techniques and technologies to improve satisfaction • Brilliant cross-departmental communicator that can explain key program developments to consumer as a lead consultant• Capable of managing strategic visualizations to organize information into client training programs and LMS modulesTechnical Tools:- Microsoft Project- Confluence- HTML- CSS- SQL- APIsExperience in:⭐️ Learning Management Systems⭐️ Implementation & Integration⭐️ Complex Project Management⭐️ Organizational Development⭐️ Platform Functionality⭐️ Customer Onboarding⭐️ Financial Analysis⭐️ Business Tracking⭐️ Design Thinking⭐️ SaaS Adoption⭐️ Solution-SellingFor more information about my work, please reach out with your inquiries directly:lauren.jackson993@gmail.com

Lauren Jackson's Current Company Details
Axon

Axon

View
Technical Account Manager
Washington, DC, US
Website:
axon.com
Employees:
4766
Lauren Jackson Work Experience Details
  • Axon
    Technical Account Manager
    Axon
    Washington, Dc, Us
  • Clearpoint Strategy
    Senior Technical Account Manager
    Clearpoint Strategy 2022 - 2024
    Arlington, Virginia, United States
    ▪ Offers customer service improvements using Salesforce software to track 65% increases in productivity rates▪ Manages 13 implementations in stages of the implementation process to execute full-cycle project operations▪ Executes the management of onboarding processes, including sessions, validation, & system configurations▪ Restructures the customer onboarding process to help decrease days to onboard by 30 days, improving KPIs▪ Achieves a 98% customer retention rate through successful product onboarding and satisfaction indicators▪ Meets with technical specialists to assist in troubleshooting necessities, decreasing inefficiency rates by 11%▪ Provides product training, technical expertise, recommendations, and configuration support for customers▪ Manages and owns the project documentation, scope, and schedule processing for implementation managers▪ Leads the execution of innovation events intended to engage the employee population and develop new ideas▪ Facilitates both face-to-face and virtual client learning, planning, and working sessions, increasing accuracyKey Achievement: Executes program strategies that support specific technical cases, increasing sales by over 31%
  • Bishop Mcnamara
    Platform Manager
    Bishop Mcnamara 2019 - 2022
    Forestville, Maryland
    ▪ Improved the outcomes of desired business growth plans from conception to completion with Sales Directors▪ Interpreted success curriculum instructions using sales methods to teach clients with diverse learning styles▪ Initiated contact with hundreds of leads through cold calling to book appointments and conduct interviews▪ Refined customer task management objectives with the Implementation, Integration, & Support Department
  • Great Minds
    Customer Success Consultant
    Great Minds 2017 - 2019
    Washington, District Of Columbia
    ▪ Served as an escalation reducer for client-facing issues, resolving concerns and increasing retention by 20%▪ Finalized 2.5k+ hours of new business contracts through placements, relationships, contracts management▪ Developed and improved ROI analyses to support customer conversions, reducing ad hoc risk by over 22%▪ Trained end-users in the features and functionality of company platforms, increasing proficiency by 85%+

Lauren Jackson Education Details

Frequently Asked Questions about Lauren Jackson

What company does Lauren Jackson work for?

Lauren Jackson works for Axon

What is Lauren Jackson's role at the current company?

Lauren Jackson's current role is Technical Account Manager.

What is Lauren Jackson's email address?

Lauren Jackson's email address is lj****@****egy.com

What schools did Lauren Jackson attend?

Lauren Jackson attended Concordia University, Nebraska, Trinity Washington University.

Who are Lauren Jackson's colleagues?

Lauren Jackson's colleagues are Stephen Vega, Silvia Pena, Adrian Aelenei, Mary Bombardier, Pmp, Michael Rice, Eamon Murtagh, Bethany Wilhelm.

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