Lauren Ness Email and Phone Number

At Scratch Made by the Sea, our passion is helping you level up your vacation experience with delicious food customized to your palette using fresh and organic ingredients, locally sourced here in beautifully abundant Los Cabos! My all female team and I specialize in a range of cuisines from Mexican, American, Sushi/Sashimi, Italian, Healthy Lifestyle, French, Southern American, South African, Pastry and more! We take the guesswork out of the culinary experience during your stay by cooking multi-course meals for you and your special guests. Don’t hesitate to ask us to suggest the best restaurants for your meals out as well! We truly believe that people remember the food, and our goal is making sure it’s unforgettable! For booking inquiries go to scratchmadebythesea.com. For recipes and daily content follow my Instagram @scratchamdebythesea.

-Managed a BOB with 140+ clients, ARR of $3.3M-Served as trusted business partner for small to large real estate teams throughout the United Statesand Canada-Responsible for customer life-cycle, including on-boarding, training and adoption,troubleshooting, maximizing ROI, retention, and up-selling-On-board and nurture one new client a week-Quarterly retention average of 98.2%, ranked 2nd in the company overall-Sole liaison for client between client marketing, sales, product, title executive, and executiveleadership-Experienced in handling challenging client issues and nuanced price discussions-Proactively nurture client relationships month over month to maximize their ROI with custombusiness plans-Consult client on optimal analytics for Google pay per click and Facebook advertisingcampaigns-Took initiative for additional projects including: creative strategy development to improveretention company wide, prospecting and vetting additional tools to improve team skills andretention, then presenting and implementing them with the team, and one-on-one mentor shipinternally to improve retention on an individual performer basis-Back-up for Team Lead during their absence

-Liaison within the Aveda Network for this B2B SaaS Startup -Exceeded monthly sales goal by double consecutively-Added over 100 new locations with 98% retention rate-Hosted average of 5 sales webinars per day with an 90% close rate-Hosted training and on-boarding webinars for each client and hand-held every new account toensure initial adoption-Maintained exceptional rapport and customer service with clients-Added value with my extensive knowledge of the Aveda network-Created an Implementation Guide used for all new and existing clients-Presented at owner forums across the Southeast-Created standardized emails for sales and marketing drip campaigns-Researched, vetted, and configured company's chosen CRM solution-Managed two Technical Support interns

-Sole champion of selling digital education platform (LearnAveda) for Aveda institute and salonnetworks-Generated 250+ new sales-Responsible for customer life-cycle from sale through to retention -Created product presentation, then presented it on a 33 city Owner Forum Tour across the UnitedStates -Created Implementation Guide and Sell Sheet training tools used throughout the network-Hosted sales webinars for C-level partners-Developed proposal for CEO presenting new pricing structure-Trained internal sales force of 120 on product

-Secured key accounts with monthly recurring orders

-Managed and up sold 200+ accounts in the U.S., U.K., France, and Germany