Lauren Pfendner Email & Phone Number

Belmont, Massachusetts, United States

Belmont, Massachusetts, United States

Belmont, Massachusetts, United States

• Manages and troubleshoots all library information technology including two servers, staff and public use computers, printers, laptops, audiovisual equipment, tablets, and more.• Coordinates network infrastructure, security, and upgrades across two VLANs.• Maintains the library operating technology budget.• Develops and documents all library hardware and software needs as part of an institutional technology plan.• Serves as the website administrator and as such, maintains and upgrades the content management system-based website, its structure, and all associated plugins/enhancements.• Recommends and implements software improvements when appropriate.• In conjunction with the Coordinator of Technology & Technical Services, develops and maintains the Library of Things collection.• Collaboratively develops and maintains various adult collections including non-fiction print, non-fiction Overdrive Advantage, and popular TV series, foreign films & documentary DVDs/Blu-rays.• Designs, executes, and assesses select adult programming in cooperation with other professional staff.• Provides high quality reference, interlibrary loan, and readers’ advisory services to young adult and adult patrons on a consistent basis via a variety of communication methods (phone, social media, email, chat, and in-person) in a service area of 26,000 residents.

Greater Boston Area

• Manages the daily operations of the library, including 6 part-time staff, facilities, budget, adult materials collection, and programming.• Manages all library technology including Sierra ILS, staff computers, printers, and audiovisual equipment.• Manages the library website, email newsletter, and social media presence through a variety of social media outlets including Facebook, Twitter, and Instagram.• Designs, executes, and assesses adult and outreach programming.• Partners with other community organizations including the Town of Natick, Morse Institute Library, Natick Historical Society, and Eliot Church for outreach and collaborative programming opportunities.• Coordinates with the Library Board of Trustees and the Friends of the Bacon Free Library on fundraising and outreach opportunities.• Investigates, pursues, and obtains grant and other funding opportunities at the national, state, and local level.• Provides high quality reference, interlibrary loan, and readers’ advisory services to juvenile, young adult, and adult patrons on a consistent basis via a variety of communication methods (phone, social media, email, and in-person) in a service area of 36,000 residents.• Maintains the adult programming materials including fliers, brochures, and bookmarks.

Telford, Pa

• Supervises the entire library, including personnel and facilities, in the absence of the Library Director and the Digital Services Librarian.• Designs, executes, and assesses adult programming in concert with the Director and Librarian for Outreach Services.• Has initiated new programming for adults, including two new seasonal reading challenges, Discovery Series courses that bring college-level content to public library setting, iPad basics workshop, one-on-one technology help sessions, and a year-long book discussion group.• Partners with other community organizations for outreach and collaborative programming opportunities.• Manages the library website and social media presence in conjunction with the Digital Services Librarian.• Provides high quality reference, interlibrary loan, and readers’ advisory services to juvenile, young adult, and adult patrons on a consistent basis via a variety of communication methods (phone, social media, email, and in-person) in a service area of 37,000 residents.• Develops and maintains the adult print and electronic collections including periodicals, reference, fiction, and non-fiction titles.• Manages the majority of the adult materials budget.• Investigates, pursues, and obtains grant and other funding opportunities at the national, state, and local level.• Manages librarian reference schedule to ensure consistent and fairly distributed reference coverage for six full-time and five part-time librarians.• Maintains the adult programming materials including print and electronic newsletter entries, fliers, brochures, and other takeaways/promotional materials.

Telford, Pa

• Provided high quality reference, interlibrary loan, and readers’ advisory services to juvenile, young adult, and adult patrons on a consistent basis via a variety of communication methods (phone, social media, email, and in-person) in a service area of 37,000 residents.• Designed and executed children’s programs in conjunction with the children’s library assistant in the forms of regular story times, special events, summer reading club, and Science in the Summer programs.• Performed outreach to vital community organizations such as nurseries, preschools, the area’s charter school cooperative as well as local Boy Scouts, Girl Scouts, and other youth organizations. • Developed and maintained the collection in all areas of children’s services across formats including print and electronic books, audiobooks, audio/visual materials, toys, and games.• Maintained the children’s services marketing presence including the Children’s Services website, print and electronic newsletter entries, fliers, brochures, and other takeaways.

Malvern, Pa

- Undertook increasing level of responsibility over the course of employment with two Penn State campuses, highlighted by becoming the acquisitions point of contact for print and electronic monographs, audiobooks and leisure reading for PSU Great Valley. - Provided one-on-one reference services and instruction to both undergraduate and graduate level users through a variety of communication methods (in-person, online and via phone.)- Regularly selected materials for PSU Great Valley’s leased leisure reading and audiobook section.- Contributed to library resource guide for graduate level engineering course.- Selected reference materials addressing cultural differences and acclimation for undergraduate level international business course with a travel abroad component.- Developed and implemented best practices for updating apps and iOS for iPads.- Provided troubleshooting and support for library technologies including flash drives, digital cameras, video recorders, computers and iPads. - Learned and implemented circulation techniques using SirsiDynix Symphony ILS including the circulation and discharging of materials, new user registration, fine payment processing and the processing, shipping and receiving of interlibrary loan (including Relais EZ Borrow and ILLiad).

Abington, Pa

- Provided one-on-one reference services and instruction to undergraduate level users through a variety of communication methods (in-person, online and via phone.) - Selected reference materials addressing cultural differences and acclimation for undergraduate level international business course with a travel abroad component. - Developed and implemented best practices for updating apps and iOS for iPads. - Provided troubleshooting and support for library technologies including flash drives, digital cameras, video recorders, computers and iPads. - Learned and implemented circulation techniques using SirsiDynix Symphony ILS including the circulation and discharging of materials, new user registration, fine payment processing and the processing, shipping and receiving of interlibrary loan.

Greater Philadelphia Area

Pursuing a Master's Degree of Library Science (MLS) with a dual concentration in Digital Libraries and Library and Information Services (LIS) with a focus on academic librarianship.

Valley Forge National Historical Park, King Of Prussia, Pa

- Learned and implemented archival processing techniques used by the National Park Service.- Individually processed and arranged over 8 cubic feet of newspaper archival records and ephemera.- Contributed to the processing, arrangement and item cataloging of over 256 cubic feet of backlogged archival materials.- Performed regular and thorough museum housekeeping at various historic sites.

Watertown, Ma

- Served as interim assistant manager for March 2011. - Developed and supported best practices in customer service, marketing and merchandising amongst junior employees. - Supported daily operations of store including hourly sales reports, visual merchandising and stock replenishment. - Led employee orientation and trained new employees in sales, customer service and replenishment best practices.

Norton, Ma

- Coordinated closely with the College Archives and Special Collections and Technology Services liaisons as well as History Department faculty and undergraduates. - Established and implemented consistent methodology to ensure accurate transcription and XML encoding of 170-year-old hand-written account books. - Applied problem-solving skills to troubleshoot concerns related to contextual and source information and corresponding metadata. - Contributed over 20 pages of accurately transcribed and encoded XML documents to a 1,000+-page digitization project while maintaining Dean's List status. - Contributed over 40 pages of accurate transcription to digitization project.

Watertown, Ma

- Managed and motivated over 80 employees in sales, shipment and visual merchandising of $8.5M store. - Co-managed daily operations of store including shift scheduling, maintenance requests and hourly sales reports. - Drove above average posted sales and conversion rates, especially in 3rd and 4th Quarters of 2007.

Watertown, Ma

- Developed effective customer service skills on sales floor and at register. - Further developed time-efficient organizational skills by maintaining less than 2 minute average transaction time, and attention to detail while responsible for large recovery areas.

Greater Philadelphia Area

- Contributed to the acquisition and organization of high-ticket auction items for fundraising purposes for the Free Library of Philadelphia. - Recruited new auction donors, often as a result of cold calls. - Performed related office tasks, such as research, mailings, reception and photocopying, quickly and efficiently.

Philadelphia, Pa

- Developed acute organizational skills with heavy emphasis on timeliness, order and accuracy.

Master Of Library & Information Science (M.L.I.S.), Dual Concentration In Digital Libraries And Library & Information Services

- Dean's Fellowship Recipient, 2011-2013

Bachelor Of Arts (B.A.), American Studies

- 2004 – 2008, Fall 2009 – 2010, Dean's List - 2009 – 2010, Wheaton Research Partnership Grant - 2009, Wheaton Mars Faculty/Student.