Lauren R.

Lauren R. Email and Phone Number

Senior PM, Trust and Safety and CX Tech @ Crunchyroll
Florida, United States
Lauren R.'s Location
Miami-Fort Lauderdale Area, United States, United States
Lauren R.'s Contact Details

Lauren R. personal email

n/a
About Lauren R.

I’m a product and operations risk leader with over 12 years of experience in tech product management, global operations, and entrepreneurship. I excel at building high-performing teams, driving process improvements, and ensuring operational excellence in fast-paced, high-growth environments.At Meta, I led the Business Integrity Product & Surface Risk Management (PSRM) team, improving operational processes by 30%, developing risk monitoring tools, and managing 46 ad accounts tied to illicit content, totaling $3.7M in ad spend. I also owned the Global Operations Program Management for the launch of the Meta Verified product globally, with executive sponsorship by Mark Zuckerberg, enhancing user trust and safety.At Robinhood, I optimized the Cash Card launch, improving member experience by 15% and reducing escalations by 21%. At Expedia, I created a Fraud Protection Program that recovered $3M annually and improved customer payment experiences. My experience at Indeed includes scaling global operations teams by 10x and driving international product expansion.As an entrepreneur, I owned Boteco Food Truck, increasing profitability by 30% and earning recognition as a Top 100 Yelp award winner.I’m seeking my next meaningful role to leverage my experience in helping organizations scale. I’m passionate about building dynamic teams, fostering positive cultures, and driving strategic initiatives.Beyond work, I’m an avid traveler, enjoy yoga, Latin dance, cooking, and am currently learning tennis.Let’s connect to explore collaboration opportunities in driving growth and achieving strategic goals.Global Operations Management | Product Launch Strategy | Risk Mitigation | Cross-Functional Leadership | Operational Optimization | Data Analytics | Team Building | Project Management | Program Management | Strategic Planning | Process Improvement | Fraud Prevention | Stakeholder Engagement | International Expansion | Trust & Safety | Startup Growth | Revenue Generation | Customer Experience Enhancement | Agile Methodology

Lauren R.'s Current Company Details
Crunchyroll

Crunchyroll

View
Senior PM, Trust and Safety and CX Tech
Florida, United States
Website:
crunchyroll.com
Employees:
2111
Lauren R. Work Experience Details
  • Crunchyroll
    Senior Pm, Trust And Safety And Cx Tech
    Crunchyroll
    Florida, United States
  • Crunchyroll
    Senior Pm, Trust & Safety / Cx
    Crunchyroll Dec 2024 - Present
    Culver City, Ca, Us
    A Sony Pictures Company
  • Miami Women Real Estate Investor Community
    Founder
    Miami Women Real Estate Investor Community Aug 2023 - Present
  • Meta
    Data Analytics Manager, Business Integrity Product Risk
    Meta Jul 2022 - Jul 2023
    Menlo Park, Ca, Us
    -Spearheaded Global Operations Program Management for the launch of Meta Verified in the US, AU & NZ, sponsored by Mark Zuckerberg, increasing user adoption by 40% and introducing a new revenue stream.-Established a team of 4 Technical Data Analysts & Program Manager ICs, led change management initiatives, fostered partnerships, and implemented streamlined workflows, resulting in a 30% increase in operational efficiency.-Cultivated team culture by developing remit, menu of services, data requests, intake & prioritization processes, improving request fulfillment time by 24%.-Delivered measurement and reporting for impactful product assessments, contributing to a 20% reduction in product risk incidents.
  • Robinhood
    Product Operations Manager, Payments
    Robinhood Mar 2021 - Jul 2022
    Menlo Park, California, Us
    -Led projects crucial to the Robinhood Cash Card launch for 1M+ users through validating requirements, building specs for Engineering partners and proposing product solutions from user data.-Reduced launch issues through operational readiness cross-functional collaboration with Engineering, Product, Operations, Design, Legal & Compliance.-Optimized operations, reducing touchpoints through automated processes for Report Card Lost/Stolen functionality.
  • Expedia Group
    Product Manager, Ecommerce Fraud
    Expedia Group Jan 2020 - Mar 2021
    Seattle, Wa, Us
    -Built and automated the Fraud Protection Program to recover $3M annually in partnership with xfns Eng, Risk, Customer Support, Finance & Marketing.-Improved chargeback communications triggered by risk signals, reducing inbound call volume & increasing partner loyalty scores by 22%.-Developed eCommerce products to support payment processing and payout, reducing transaction issues by 13%.
  • Indeed.Com
    International Operations Senior Manager, Trust & Safety
    Indeed.Com Jan 2018 - Jan 2020
    Austin, Texas, Us
    -Scaled a Global Operations team 10x, overseeing 25+ ICs & People Managers across Dublin, Tokyo, Hyderabad & Austin, leveraging strong cross-cultural communication skills to foster collaboration.-Introduced comprehensive onboarding program for new leaders, empowering them with tools and mentorship.-Led the successful international expansion of Job Spotter product in Ireland, increasing content acquisition by 18%.-Established and localized Trust & Safety guidelines across 60+ markets and 28 languages, ensuring global compliance and consistency.-Drove growth in new markets through an international expansion strategy.
  • Indeed.Com
    International Operations Manager, Trust & Safety
    Indeed.Com Nov 2015 - Jan 2018
    Austin, Texas, Us
    Driving global stakeholder relationships in LATAM & EMEA Markets
  • Indeed.Com
    Portuguese Market Analyst, Trust & Safety
    Indeed.Com Nov 2013 - Nov 2015
    Austin, Texas, Us
  • Boteco Food Truck
    Owner/Operator
    Boteco Food Truck Jul 2014 - Aug 2018

Lauren R. Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    Cultural Anthropology
  • Stony Brook University
    Stony Brook University
    Linguistics

Frequently Asked Questions about Lauren R.

What company does Lauren R. work for?

Lauren R. works for Crunchyroll

What is Lauren R.'s role at the current company?

Lauren R.'s current role is Senior PM, Trust and Safety and CX Tech.

What is Lauren R.'s email address?

Lauren R.'s email address is la****@****ood.com

What schools did Lauren R. attend?

Lauren R. attended University Of Massachusetts Amherst, Stony Brook University.

Who are Lauren R.'s colleagues?

Lauren R.'s colleagues are Alina Metreniuc, Cary Cruz, Irina Pisarenco, Chaimae Lachhab, Alexandr Coblic-Zelter, Tom Aglio, Jessy Knipprath.

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