Lauren Wright Email & Phone Number

Washington, DC, US

West Hollywood, CA, US

• Manager of Internal Training team’s workforce planning, forecasting, scheduling, and real-time management to meet service level agreements (SLAs).
• Built cross-functional scheduling automation to optimize workflows related to scheduling and trend reporting
• Developed data models, algorithms, and dashboards to collect insights related to scheduling, workforce management, and program evaluation through software such as Genesys Cloud, Zendesk, Salesforce, etc.
• Collaborated with directors to run stakeholder interviews for internal positions
• Coordinated User Acceptance Testing (UAT) for Genesys software launch to ensure all technical elements were functional for application

West Hollywood, CA, US

• Performs vital training operations for the Internal Training team, including trainee cohort maintenance, schedule development, maintaining data integrity, feedback analysis, questionnaire development, program changes.
• Served as the primary analyst and data auditor for the Internal Training team’s large-scale program evaluation to measure the outcome of various training elements, including module evaluation, updated assessment.
• Developed 15+ questionnaires based on data analytics, trend discovery, statistical application, and metric reporting related to primary feedback data. This was done to assist the team in implementing data-informed.
• Optimized departmental workflows by automating recurring tasks through my understanding of computer programming languages (SQL, Excel VBA), increasing weekly productivity by 35%.
• Coordinates operations through the utilization of team organization tools, including Asana, Humanity, Litmos, Salesforce, and Spreadsheets. Uses and develops knowledge of SQL language to optimize workflow and produce.
• Report building and dashboard maintenance activities in order to track progress, evaluate data, drive insights, and drive decision making.

Seattle, US

Performance Manager.º Analyzed customer data to identify trends and implement targeted outreach campaigns; increasedbook-drive contributions, bringing our specific location to rank #1 in the countryº Effectively utilized customer engagement strategies and provided feedback based on performance-related data analytics while practicing and upholding company.

Bellevue, Washington, US

Responsible for directly influencing the success of the company by assisting the store General Manager in executing store operations. A key part of the role is was leading between 15-20 associates and delegating tasks so that the company values and missions were achieved and maintained for both associates and customers. Food safety and customer service.

Bellevue, Washington, US

Stevenson, MD, US

Served as a teaching assistant for the following courses: º Tests and Measurements (2nd course of the Research Methodology and Data Analysis Track) º Writing for Psychology (Entry-level Psychology focused writing-intensive course)º Assisted both the professor and between 20-30 students of each course through tutoring, leading class discussions and grading.

Deerfield, US

º Achieved employee of the month status for two consecutive months by achieving top-sales numbers through use of successful marketing strategies and a developed understanding of the company's key results (KRs). º Responsible for creating a positive member experience through exceptional customer service to members, prospects, and guests. º Contributed to.

US

º Assisted with the organization and filing of 2000+ pieces of classified police documentation. º Responsible for updating and uploading data to databases based on indicated case-record criteria.º Engaged in investigation through assistance with litigation activities, claim intake, and legal research by developing data organization methods within.