Lauren Rose E. Email & Phone Number

I'm a multifaceted customer experience and success leader and manager in the start-up SaaS world with 10 years experience in a remote setting, built on a foundation of counseling psychology, teaching, mentoring, and genetic counseling experience. I use my counseling skills daily when interacting with customers, my team, and potential clients. I'm well-versed in the customer success and customer support world, I also bring experience in customer outreach, customer education in various mediums, social media outreach, BPO relationships, CRM, CSAT, Tier 1-, Tier 2-, and Tier 3-level support, team and company KPIs, and effective cross-team collaboration. Experience scaling, hiring, onboarding, and training a cohesive and effective customer experience team. Communicates well using tools like Slack and Zoom and can work asynchronously well. If you want an adaptable and nimble leader and innovator to head your team, I'm your person.