Lauren Salinas Email and Phone Number

Program Manager serving the Office of Undergraduate Studies and the undergraduate Quantitative Biosciences and Engineering (QBE) Program.

Oversees the daily operations and activities of TxEEE's Executive/Professional Master's in Engineering for Software Engineering & Electrical & Computer Engineering. Provide student application, registration, & enrollment support & maintain student records and databases. Oversee all issues associated with student enrollment issues, including student enrollment surveys, course registration & notification to students of enrollment bars. Answer queries from students & faculty regarding enrollment issues such as leaves of absence, withdrawals, adds/drops & readmission; liaise with University offices to obtain approvals for petitions as required. Advise students regarding enrollment issues, maintains records as required. Manage issues related to University requirements for progress toward degree & maintain Graduate Coordinator desktop & degree audit system in EASI. Manage course scheduling, student contact information, keep up to date with University requirements/procedures, maintain required authorizations. Support program logistics by: reserving meeting facilities/catering, for all program events, ensure that audiovisual aids & related equipment needs are met. Prepare teaching schedule for each program each semester. Survey faculty regarding courses & textbook requirements in advance of each semester. Oversee faculty & TA appointments. Provide onsite coordination for events, orientation, & graduation. Disseminate schedules & information to students regarding master's report/project requirements. Assist in creating annual program event schedule. Contribute to creation of annual enrollment projections. Create reports & provide needed statistical information. Update student handbook & request web site updates as needed each semester. Support marketing of graduate programs. Assist in reviewing & updating program web pages, brochures, & other marketing materials. Participate in online & onsite information sessions. Process requests for information from prospective students.

Manages a portfolio of engineering professional development courses and interfaces with both corporate clients and individuals in support of business development. Manages Client Relationship Management (CRM) database, student/participant communications and services, instructor communication and services, course material coordination, on-site and online coordination, website updates and postings and mailing and shipping. Handles program budgeting, including: estimation, actual costs data entry, travel reimbursement, faculty compensation processing, invoicing, and record-keeping. Contacts prospects for Engineering Education and Training (EET) programs. Follows up with potential prospects to answer questions or put them in contact with the correct CLEE personnel, performs data entry of customers into CLEE's CRM Program, places cold calls and emails and warm calls and emails to solicit new participants for CLEE programs, follows up with customers as outlined in the sales process. Creates course preparation materials and evaluation forms, compiles evaluation results and participates in debriefing process for both open enrollment as well as custom courses. Ensures materials for custom courses are packaged and delivered or shipped to company to arrive prior to the actual date the onsite training course is to occur. Manages vendor orders, catering orders, and room reservations. Prepares materials used at EET courses as well as both public and company information sessions. Coordinates with the marketing department to ensure marketing materials for company information sessions are requested and delivered in a timely manner. Completes accreditation applications, continuing education unit documentation, and certification and associated applications. Completes registration procedures when registrar is not available.Extensive contact and management of various courses, instructors, students, venues, catering, and materials.

Assisted temporarily with the UIL academic department in daily duties, helped coordinate the state competition events and prepare all necessary information for events. The position includes heavy computer usage, filing, correspondence via phone and emails, data entry, general clerical functions, and preparation and execution for academic events. Reviewed, scored, and distributed incoming essays for Barbara Jordan Essay Competition and Latino History Essay Competition.

Received and processed Facilities Services requests and inquiries. Assisted clients with the use of the electronic work request system in a fast-paced environment as well as maintained a high level of ownership, cooperation and collaboration with issues. Problem solved, took initiative to work independently and accept constructive feedback. Made follow-up calls to clients as necessary or assigned and alerted management to issues. Worked effectively with university building managers, campus clients and internal staff. Attend outreach meetings as necessary or assigned. Communicated outage notifications to various departments and maintained a campus-wide outage calendar. Represented the Facilities Service Center on special projects. Maintain the unit's procedure books and lists.

Worked at the corporate headquarters for a nationwide contractor and supply firm in Austin,Texas.Main Job function: Oversee customer accounts - accounts receivables.Other duties included: Reconcile accounts, build relationships with customers,work through account issues (short pay, tax, freight, proof of delivery, incorrectpricing), and resolve system issues. Extensive contact with small to international clients and heavy reliance on Excel as well as calendar management.

Managed attorney calendars, travel, organization of filing system, and day to day office function. Additionally managed secure information to include payroll, large sums of cash, bank accounts, and check cashing. Trained new clerks, managed data transfer and incoming/completed work to include interfacing with the various mediums by which we receive work (DropBox, CD, cloud downloading, jump drives, email attachments). Honed skills in Microsoft Office Excel, Time Slips, Microsoft Word, Microsoft operating systems, and bookkeeping software, additionally responsible for the setup of office computers, networked phones, and installation of programs for any new attorneys. Represented the firm during interactions with individual clients and entities, cordially and professionally communicating sensitive and specific legal information. Responsible for extensive research and purchasing power from airline tickets, office supplies, welding, antique repair, and any other tasks as needed. Created travel plans and managed conferences, established continuing education for attourneys to meet legal state requirements, yearly. Maintained confidential professionalism between multiple attorneys working on the same projects. Traveled to sites as requested to inspect potential investment in work or property on behalf of the law firm. In charge of the balance and prioritization of workflow and tasks while offering creative solutions to problems that arose.

Managment of retail chain, responsible for ordering supplies, ensuring repair of store hardware, nightly organization, mediation of internal and external disputes, handled customer satisfaction, reduced product loss from 4.45% to 2.18% in two years. Responsible for cash register, nightly deposits or cash pickup, worked closely with management at all levels from local, regional, to CEO. Hired and trained new employees, utilized internal programs and systems, maintained monthly employee team building exercises and gatherings.

Management of client appointments, calendars, selected personalized items according to guest profiles and in-person preferences, extensive scheduling around clients, built clothing portfolios for returning clients, selling commission-based. Emphasis on customer service and relations.

Specialized in jewelry and jewelry repair, responsible for area maintenance and customer satisfaction. Worked with register, large sums of cash, and utilized store operations as needed.

One full season drawing caricatures, commission based. Specialized in customer satisfaction, multitasking, working with a cash register, framing, shipping, work order requests, and park operations.