Lauren Sergeant Email & Phone Number

Opelika, Al, Us

Opelika, Alabama, United States

Opelika, Al

Auburn, Alabama, United States

Auburn, Alabama, United States

Opelika, Al

Opelika, Al

• Maintain 96-100% occupancy and pre-lease rates• Comply with HUD and LIHTC rules and legislation• Process applications, working with an internal compliance department to ensure compliance• Process recertification paperwork and renewed leases• Handle questions from potential applicants by phone and in person• Document maintenance requests upon receipt and completion• Work in Yardi and AHFA to maintain accurate records• Complete yearly OFAC’s searches to ensure safety of property• Direct traffic and handle requests from the Housing Authority, Pest Control, mail carriers, contractors, etc.

In this role, I handled 15-20 transactions per hour, processing cash and negotiable instruments while maintaining an excellent customer experience and helping customers to meet their financial goals. I worked closely with a service manager and other tellers to process deposits, withdrawals, transfers, cash advances, etc. in a timely fashion to help customers feel cared for and heard. I was promoted from part-time to full-time teller in May and also started to handle the 2-lane drive-through in July. I attended daily meetings with the other team members of the branch as well as monthly meetings and helped to complete monthly and daily compliance tasks. I learned to handle customer complaints in a kind, firm fashion, being constrained by federal regulations to follow certain procedures but also seeking to do everything possible to satisfy the customers' desires.In this role I also acted as a bilingual teller and helped with certain banker interactions that required Spanish-speaking skills. Many customers would wait until I could help them because they appreciated this skill I could provide.

Raleigh-Durham, North Carolina Area

In this role, I supported the sales team by quoting prices to potential/current customers and following up on leads for web/email security software for small/medium-size businesses. I would respond to 70-80 quote internal and external quote requests daily within 1-2 hours of receipt by being familiar with and using internal quoting software. I would also follow up on 10-20 older leads (past due renewals) daily in order to provide quote or close opportunities. I worked closely with internal sales team and external business partners to accurately and competitively quote various deals. In order to do so I had to understand the model of and work with distribution partners and manage 2-4 email inboxes daily. At the end of each day I found myself having around 100 tasks accomplished. In this role I worked under the renewals and customer service team manager with 1-2 weekly meetings.

Morrisville, Nc

As a product consultant, I managed warm leads in Europe, the Middle East, Africa and Western Asia, scheduled and attended demonstration meetings with product engineers, and saw through to close various sales for .NET and JS software components.I was held accountable to the following statistics: 80 calls/day, 40 connects/day, 100 min talk time/day, 2 qualified opportunities and a decent amount in revenue per month.In order to speak with my customers, I spoke in English but also in Spanish, some Hebrew and a little Arabic.One of the most subjective tasks given to me was to set pricing for products and services for sales in territory. Later on, at GFI, I learned some principles that would have come in handy at this point in my career.As part of my job, I kept current with 4 new releases of our products per year, marketing materials (eBooks, White Papers, case studies), and events in .NET software development world (ImaginCup, Build, etc.).I worked with product engineers, marketing and sales managers for this job, and regularly put in 40-50 hours/week (hours 4AM-12PM, sometimes longer). I transitioned to the sales development position after a dramatic change in home life with the birth of our first child.

Morrisville, North Carolina

My responsibilities at Spec as a Sales Coordinator included cold-calling, potential client follow ups, lead generation and client management. I was one of the top performing sales reps for Spec, consistently able to meet goals of 60+ calls/day, 2 application send-outs/day, signing 2 companies/week and accomplishing 2 recruit placements/week. I was in charge of the front end of the process: identifying potential clients and setting them up with a profile in our CRM system, while I worked closely with my branch manager in order to see through the last parts of the process including placements. I was able to sign 3 Fortune 500 companies and many national accounts as well as numerous local accounts in my time with Spec.

I frequently spoke with parents of students to plan and revise teaching strategies for their children. The subjects I taught varied from Calculus and Algebra to Chemistry and Physics to Reading Comprehension and History to the Spanish and Hebrew languages.

Rancho Santa Margarita, Ca

At Kohl's, I was responsible for the upkeep of the Kids' and Home Departments. At times I also helped with the cash register and dock unloading for the store. My duties included calling other stores for products that customers requested, interacting with and helping customers with custmer and product location and working as a team with other floor associates.

Bachelor Of Arts (B.A.), International Studies - History

Activities and Societies: dorm team leader in Intervarsity Christian , Bible study leader in Navigators, and leader with Existence Church.

High School Diploma, General

Activities and Societies: International Baccalaureate Program, AP classes, Model United Nations, Track and Field, Cross Country, Marching.