Lauren Sharp Email & Phone Number

Australia

Knoxfield, Victoria, Australia

Mount Waverley, Victoria

Brisbane, Queensland, Australia

Dispute Resolution officer to assist, through mediation, two parties in coming to an agreement and avoid Tribunal. Impartial third party to explain the Residential Tenancies and Rooming Accommodation Act, use reality testing for possible tribunal outcomes and advise options. Helping parties document their agreements.

Brisbane Area, Australia

• Senior Manager, leading and supporting a small management team• Managing daily operational requirements of the Platform Bar • Building the function business in the hotel, particularly building a strong corporate based clientele.• Developed new marketing ideas and events, • Attracted new business and maintain repeat clientele in the hotel • Implemented easy and effective standard operating procedures for taking function enquiries, from the initial enquiry to the post event follow up• Built and managed a corporate client database• Communicating, maintaining and developing client relationships• Making customer focused decisions, and coaching supervisors and staff to do the same. Teaching our ‘Chair on the roof’ ethos.• Managing operational and administrative functions to ensure specific events are delivered efficiently• Providing leadership, motivation, direction and support to my staff through meetings and one on one discussions.• Ensuring excellent customer service and quality delivery through regular contact with my clients and identifying their needs• Weekly function reports outlining food and beverage figures as well as new enquiries• Working with the Head Chef to create and innovate personalised menus for clients

• Design and marketing of property advertising• Comparative market analysis and property research for appraisals • Providing assistance and review of contractual documents for clients.• General property advice and support to buyers and sellers• Building and managing the agencies database, in conjunction with their new project ‘Did you Know Campaign’, adding over 400 new clients.• Training and developing experienced sales agents in door knocking techniques and scripting.Young Agent of the Year 2010, South of the Brisbane River, Ray White Real estate, Brisbane.As part of the growth division of Ray White, I was able to establish over 400 key clients to Ray White database, in a 3-month period. This was acknowledged as a significant contributor to the Ray White communication database network for 2010 and establishing key long-term relationships with key clients.

• Member of senior management team• Recognised opportunities for business growth; guided renovations of function rooms (weddings, parties, corporate events), then built this operation into the major component of the business• As a result, hotel has undergone further expansion of its function facilities and changed its name formally to ‘Hackney Hotel and Function Centre’From a customer’s letter to the manager of the Hackney Hotel :We would like to thank your staff and your Function Manager, Lauren Keogh, for all the assistance in making the night as enjoyable as it was … May I extend my own gratitude to Lauren for the effort she extended to us in making sure the night was a success - from the initial planning, right up until we finished, nothing was too much trouble.

Certificate Iii, Hospitality Administration/Management

Education record