Reporting into the Head of Talent Acquisition & Onboarding. Accountable for the strategy of candidate experience from talent attraction, recruitment, through to offer & onboarding. • Lead, develop and inspire a high performing team that really cares about the service they offer and has the engagement, empowerment, and capability to deliver now and in the future. • Identify, Build, and manage continuous development of Talent Acquisition & Onboarding, owning projects effectively to deliver change and initiatives in line with the business and customer needs.• Work closely with HR Leadership & HR CoE on group wide initiatives impacted by organisation redesign and policy changes.• Own and lead stakeholder relationships with suppliers, People & Talent Partners and senior business leaders where required, ensuring risk is minimised related to adverse screening and visa sponsorship.

Manage and build a high performing HR Services team. Accountable for managing projects and initiatives to drive innovative approaches in improving candidate/employee experiences whilst aligning to business & department strategy. Standard duties & responsibilities include: • Deliver effective people management - driving a team that is engaged, empowered, capable and confident in the services they offer• Manage, support, and drive the HR Delivery Model to align with the strategic direction of DLG• Identify, Build, and manage continuous development of HR Services, owning projects effectively to deliver change and initiatives in line with the business and customer needs.• Identify, own, and manage the risks involved in running the business appropriate to the role, in line with the company risk framework• Engage and manage stakeholders effectively to deliver key objectives and priorities • Manage and maintain the highest level of compliance in line with internal policy and legislative requirements• Produce and deliver valuable MI to manage team effectively and support decision making processes including change

Accountable for successful completion of all ordering department responsibility whilst ensuring efficiency and quality. Manage team managers and Business Improvement Analyst to ensure delivery is met in line with business needs. Standard duties and responsibility include: • Coaching, training, and performance measurement of Customer Fulfilment Team Managers and Business Improvement Analyst to maximise their efficiency, quality and leadership skills.• Managing the productivity and efficiency of Customer Fulfilment. Continually adapting and improving the ways of working to get the most from the department• Ensuring the department is resourced and scaled accordingly to enable existing and expected workloads to be successfully fulfilled in connection to sales forecast and introduction of new products and services • Ensuring the department complies with all IG & GDPR policies including the management of orders involving data sharing, data migration and activation of services• Managing and resolving identified risk and the implementation of procedure to ensure future prevention of risks• Departmental alignment with EMIS Group strategies ensuring the department is engaged and prepared for the delivery of EMIS Group services into new healthcare economy’s and models of care

Responsible for achievement of deployments, product delivery and service delivery within the department and manage a team of Customer Fulfilment Administrators to ensure delivery is met in line with business needs. Ensure both productivity and service standards are maximised within the team. Standard duties and responsibility include: • Providing line management to teams of Customer Fulfilment Executives – assessing end of year reviews, carrying out inductions, and partaking in the hiring process• Maintaining holiday, sickness and lateness record for the teams, as per procedures• Providing leadership and guidance to the Customer Fulfilment Executives• Ensuring defined KPI’s are met within the department by continually driving the department forward in relation to standards and procedures, providing guidance and support to the regional teams where required• Recognising and rewarding achievement within the department in a variety of methods from annual reviews, monthly KPIs and department incentive schemes to drive enhanced performance to ensure revenue recognition deadlines were met. • Ensure the transition of new products and services are introduced into the department efficiently and can be managed by the regional teams consistently as a BAU process. This included the creation of department processes ensuring they were tested, documented and appropriate training given to teams. • Continually looking for improvements of all services and processes within the department to ensure BAU is maintained efficiently and to look for ways of reducing business costs as an example introducing electronic form rather than manual for customers to allow detail to be given to deploy an order. This reduced deferral rate by 40% and led to a reduced average deployment time saving avg. 30 mins per order.

Managed a small team – ensuring issues raised by customers are responded and actioned quickly and effectively. • Ensured all contact received in HLE are efficiently responded to, with attention to detail and after liaison with other department heads• Set and maintained the standards for written responses to customers• Monitored information gathering (from other departments), to ensure customers receive a satisfactory response• Received Site Visit Reports (from field-based staff), circulating as relevant, and ensuring that all issues raised are acted upon• Sought to improve the EMIS business model ensuring where that quality solutions were implemented• Monitored and analysed database input and, when required, produced reports

I worked within the Engineering Academy - managing all aspects of administration department for the Academy site including• Monitoring and processing information on external apprenticeship databases and academy budgets in line with audit requirements of the Skills Funding Agency• Working in accordance with audit schedules and Quality Management Systems• Creating internal audit schedule, ensuring all procedures are regularly reviewed whilst collating and producing MI on quality issues • Leading the Admin team to drive efficiency and consistency of Quality Assurance Systems across Engineering Academy. • Ensuring continuous improvement and best practice is identified and disseminated across all training centres.• Monitoring and maintaining holidays/absences, travel and accommodation for trainees