Lauren Lee, Cris Email & Phone Number

-Developed and implemented training materials and courses for immediate team and initiated further training company wide for use by 400+ employees-Managed day-to-day operations for a hybrid team of 14, enabling exceptional collaboration among cross-functional colleagues fueled by open communication and intentional relationship building-Built strong relationships with external vendors and internal teams to ensure consistency and quality of processes-Ability to work with minimum supervision, organize workload and prioritize work tasks to meet company and production goals-Optimized special projects for client outside of usual company scope, which was then operationalized as an entire new process and resulted in a 25% time reduction per request-Spearheaded researching, troubleshooting & resolving complex requests-Assisted with employee IT/computer issues-Conducted, assigned & tracked staff continuing education efforts-Led the creation of key processes, launched a weekly team newsletter, authored reports to track & manage productivity, and oversaw workflow delegation

-Completed release of information requests with speed and accuracy, while performing quality checks on all requests to ensure complianceMaintained 99.99% success rate-Ability to adapt to change and responded to difficult and challenging situations in a professional manner -Managed all requests and inquiries for patient health information according to all regulatory entities and facility policies and procedures-Ability to work with minimum supervision, organized workload and prioritized work tasks to meet production goals-Responded to emails and calls within a timely manner. -Experience with EPIC, Athena, AllScripts & TouchWorks platforms.

-Supervised all aspects of office management, including HR functions, file management, and office inventory-Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies-Responsible for patient registration, collections, & scheduling -Coordinated therapist and staff on-boarding and introduction process-Demonstrated excellent communication skills in daily interactions with physicians, staff, patients & vendors with proven ability to de-escalate concerns and conflicts-Assisted front desk personnel and assigned daily tasks to ensure efficacy of operations-Maintained sensitive data of employees and patients-Managed and maintained complex calendars and schedules-Aided in solving difficult payment and associated business office situations-Collaborated with associated doctors to provide parent education talks on a quarterly basis-Responsible for creating office manuals, procedures & guides to ease the training and implementation process-Coordinated with doctors, therapists & insurance vendors to ensure and maintain in-network status -Responsible for all insurance claim reimbursements, rejections, & resubmissions-Ensured compliance with HIPAA and other regulatory requirements

-Assisted front desk with incoming calls, deliveries and clientele-Maintained supply inventory for 200+ employees for all equipment needs-Spearheaded a cost comparison project and was able to secure a 15% cost reduction in supply orders-Oversaw set up of meeting sites with appropriate coverage and needs

-Supervised obtaining insurance eligibility & verification of benefits-Oversaw all patient invoicing, utilizing explanation of benefits (EOB's) to balance patient accounts-Managed claim rejections and appeals-Maintained a 90% success rate when attempting to collect overdue payments for accounts receivable