Lauren Singleton Email & Phone Number

Newtown, Pennsylvania, United States

• Manage new product and service implementations• Coordinate and oversee testing for ongoing core and digital banking upgrades• Manage and oversee all ACH, EFT, share draft, and wire transfer processing and procedures.• Oversee all digital banking and deposit operations• Develop and/or revises policies and procedures to ensure compliance with new and/or revised regulations.• Administer and manage the IRA program• Partner with Risk Management to review suspicious account… Show more • Manage new product and service implementations• Coordinate and oversee testing for ongoing core and digital banking upgrades• Manage and oversee all ACH, EFT, share draft, and wire transfer processing and procedures.• Oversee all digital banking and deposit operations• Develop and/or revises policies and procedures to ensure compliance with new and/or revised regulations.• Administer and manage the IRA program• Partner with Risk Management to review suspicious account activity and fraudulent transactions to protect the credit union from potential losses.• Complete annual risk assessments on payments programs and services• Serve as back-up BSA Officer as required.• Administer the credit union’s third-party vendor management program. Show less

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

• Serve as the credit union’s BSA Officer.• Direct activities of the Risk Management Department including, but not limited to, the Compliance Program, policies, procedures, monitoring and training to ensure adherence to all banking laws and regulations.• Develop and/or revise policies and procedures to ensure compliance with new and/or revised regulations.• Perform compliance reviews, identifies deficiencies, and works with various departments and branches to remediate… Show more • Serve as the credit union’s BSA Officer.• Direct activities of the Risk Management Department including, but not limited to, the Compliance Program, policies, procedures, monitoring and training to ensure adherence to all banking laws and regulations.• Develop and/or revise policies and procedures to ensure compliance with new and/or revised regulations.• Perform compliance reviews, identifies deficiencies, and works with various departments and branches to remediate issues.• Administer the credit union’s third-party service provider (vendor management) policy and review process. • Review and update all forms and disclosures for regulatory compliance• Oversees the document retention and destruction program.• Prepares for regulatory audits/examinations and remediate issues.• Administer the processing and imaging of all departmental forms.• Administer the processing of all online home banking forms.• Administer the processing of all writ of execution, IRS levies and Domestic Relation freezes. Show less

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

Fort Washington, Pa

• Operate a one-person branch, responsible for all daily routine activities• Process all member teller transactions• Responsible for auditing, balancing, and filling on site ATM machine• Responsible for ordering, receiving, and processing all cash shipments• Provide excellent customer service while opening new accounts and servicing existing accounts• Follow all Compliance/Audit policies and procedures to ensure operational soundness• Consistently perform financial… Show more • Operate a one-person branch, responsible for all daily routine activities• Process all member teller transactions• Responsible for auditing, balancing, and filling on site ATM machine• Responsible for ordering, receiving, and processing all cash shipments• Provide excellent customer service while opening new accounts and servicing existing accounts• Follow all Compliance/Audit policies and procedures to ensure operational soundness• Consistently perform financial account reviews to determine member needs and recommend products and services to meet those needs• Proactively cross sell products and services to deepen and enhance member loyalty Show less

• Provide excellent customer service while opening new accounts, servicing existing accounts, and cross selling additional products and services• Conduct telephone prospecting to establish new business• Achieve personal sales goals and actively participate in branch sales and marketing activities• Exercise strong decision making abilities and problem solving skills• Weekly coaching of incentive program to branch peers to help them maximize their sales potential

• Directly managed 8-10 employees while promoting a fun, caring, safe, and productive work environment• Trained and supervised managers for other local Kirkland’s stores• Trained and lead sales team in customer service and cross selling additional products to increase average dollar per transaction and items per transaction ratios• Designed and executed promotional and merchandising plans while maintaining the company’s presentation standards • Maintained merchandise… Show more • Directly managed 8-10 employees while promoting a fun, caring, safe, and productive work environment• Trained and supervised managers for other local Kirkland’s stores• Trained and lead sales team in customer service and cross selling additional products to increase average dollar per transaction and items per transaction ratios• Designed and executed promotional and merchandising plans while maintaining the company’s presentation standards • Maintained merchandise pricing• Assessed weekly sales reports to track both top producing and under producing products in order to effectively merchandise the store and increase sales potential.• Performed store level HR duties such as recruiting, hiring, conducting performance reviews, coaching, maintaining individual HR folders for employees and scheduling staff while adhering to payroll budget • Protected and maintained company assets and resources, such as cash control, inventory, product handling, and physical facility to prevent theft• Received and processed weekly and biweekly shipments• Controlled inventory and shrink levels and conducted annual inventories• Under my management the store’s controllable profit (SCP) substantially increased Show less

• Supervised the Oxford Valley Store and the Neshaminy Mall store• Participated in store manager training while completing my college internship • Designed and executed promotional and merchandising plans while maintaining the company’s presentation standards • Maintained merchandise pricing• Received and processed weekly shipments• Protected and maintained company assets and resources, such as cash control, inventory, product handling, and physical facility to prevent theft

Bachelors, Business Administration, Management

Education record