•Collaborate with leaders to analyze and report on trends, providing insights and context to enhance decision-making.•Manage requests and coordinate cross-functional teams to deliver strategic updates, analysis, and presentations on key initiatives.•Drive process improvements and support new operations by leading project management efforts and streamlining workflows for enhanced efficiency and service.

•Orchestrated roll out, communication, and management of concurrent cross-functional initiatives, including creation of initial project scope to execution of deliverables in accordance with operational requirements, training needs, budgets, and scalability. •Collaborated closely with senior leadership to provide strategic advice and execute departmental communications and meetings, serving as the primary liaison between leadership and internal teams and ensuring cohesive messaging alignment.•Developed and delivered a series of workshops that fortified soft skills and technical capabilities of department leaders.

•Implemented and documented streamlined workflows, creating the alignment of processes with organizational objectives and updating as needed, based on internal infrastructure changes.•Designed and executed a comprehensive onboarding program for remote team members, ensuring new hires were trained on service standards, department values, and key operational requirements.•Created and conducted virtual training programs to educate teams on new regulatory guidelines, enhancing understanding and compliance across the organization.

•Successfully managed a team of 30 remote people, including both employees and Independent Contractors, in numerous domestic locations.•Focused on operational objectives of luxury hospitality service, including budgeting, staffing, and issue resolution.

•Proactively modernized service strategy framework amidst the trip planning process to ensure consistency in customer service and internal operations.

•Maintained high level of customer satisfaction and emotional engagement while adjusting to member demand and frequent changes in work environment.

•Actively built and managed relationships for 150+ Inspirato members.