Lauren Willis Email and Phone Number

Monitoring, Updating and implementation of Company PoliciesKeeping up to date and enforcing legislations and regulations and making sure the company stays aligned and following ethical and legal requirements.Developing risk strategies and control systems.Audit reviews of Western UnionSubject Access Requests

Customer Service Lead - delivering Mandatory Training to all colleagues within hospital.Managed a team of 12 - created multiskilling across both departments to help with staffing costs.Subject access requests for medical data Data Protectioninvestigationsworkday formal reviews

Working closely with retail teams - especially Divisional Managers and Area ManagersReported directly to Retail DirectorPlanned annual retail calendarCreated internal intranet for colleagues with Parent Company brandingGatekeeper of Branch Procedure ManualBonus structure and calculations for retail teamQuarterly customer service meetingsWeekly communication for the company with any important information and recognition for the retail team

Buying and selling currency with banks, to help stock our bureaus for FX currency services

Providing operational support to eurochange branches for all their operational requirements

1st line support for Fujitsu for the KFC service desk. Providing high level customer service, troubleshooting, fault resolution whilst working to SLA’s and KPI’s both individually and as part of a team. During this time in this role I was given the opportunity to progress my knowledge and abilities further by taking part in voluntary tasks such as; 2nd line, Polling, Training and knowledge service transition.

In this role, I was working in a high pressure and fast paced environment which involved adapting what I was doing very quickly based on the needs of the store. My responsibilities included; working on the store tills, jewellery section and customer service. Dealing with refunds, financial services for customers (product insurance and company credit sales/ advice), working in the stock room, shop floor and more.