FUNCTION: Responsible for the daily operation of Owner Services to include program development, scheduling, and overall program promotion and publicity. Provides administrative support to department manager, and amenity managers as needed. Ensures all programs and services are fulfilled in a manner consistent with the goals and objectives of Brays Island Plantation.DUTIES & RESPONSIBILITIES:1. Responsible for the hiring, training, performance appraisal process ofdepartmental staff.2. Plans and implements the annual operating budget for Owner Services.3. Oversees reservation system in conjunction with needs of amenitydepartment heads.4. Responds to owner/guest questions and complaints.5. Oversees the new owner program ensuring information is accurate andtimely.6. Oversees the master social and website calendar and promotion of relatedprograms.7. Oversees the web site design and content.8. Assists Director of Sales with prospect program, reservations and special requests.9. Chairs social committee including soliciting new members, scheduling,minutes and follow up.10. Responsible for maintaining the plantation database and email list ensuringcommunication and changes are made in a timely manner.11. Maintains and establishes good working rapport with staff, otherdepartments, owners/guests, and outside purveyors.12. Responsible for the monthly owner newsletter and annual publication ofmembership directory. Job DescriptionOwner Services Manager Page 213. Maintains plantation files and historical data.14. Oversees the development and implementation of Kids Camp activities.15. Responsible in having the UPS or Federal Express mail packages sent out in atimely manner.16. Oversees general office upkeep and cleanliness.17. Performs and coordinates special projects as directed by the GeneralManager.18. Provides exceptional customer service to owners, guests and internal andexternal partners.

FUNCTION: Assist Director of Food & Beverage with daily operations at Brays Island Plantation restaurant(s). Ensures that all support and service is conducted and fulfilled in a manner consistent with the goals and objectives of Brays Island Plantation Colony, Inc. Train dining service staff.ESSENTIAL DUTIES:1. Responsible for the supervision of waitstaff and bartender staff to include hiring, discipline, scheduling, training, and performance appraisal process.2. Coordinates food service between kitchen and service staff in the absence of the Food and Beverage Director.3. Prepares all timekeeping sheets for both the restaurant and inn.4. Assists Director of Inn Services with room reservations, and ensuring the inn is in order.5. Assists Food & Beverage Director with meetings, planning, and scheduling.6. Assists with updating menus, and training of point-of-sale system.7. Schedules daily side-work assignments. Follow-up to ensure completion.8. Inspects dining room to ensure proper appearance, and maintenance of clean and orderly area.9. Trains staff on daily use of POS system.10. Prepares billing for room reservations, and daily security sheet.11. Greets customers in a cheerful and timely manner, handling complaints and special needs as necessary.12. Assist Food & Beverage Director with beverage inventories.13. Orders lines, and office supplies.14. Greet and serve customers in a timely and cheerful manner.15. Types menus, flyers, and other administrative documents.16. Provides exceptional customer service to owners, guests and internal and external partners.17. Other duties as assigned.