Lauren Schauer Email & Phone Number

Redding, California, United States

In January 2023, Transportation Services became a standalone department due to high needs and a soon-to-be increased workload. The operations team – which consists of leadership, training specialists, and network specialists – worked to develop new processes and training materials for a team of 27 new Transportation Specialists onboarding in late-February. Other primary duties include providing regular updates to the team, arranging refresher trainings as needed, auditing calls and trips, and supporting Supervisors as staffing needs require. On as needed basis, I provide support in the call queue and process requests for travel-related services that include lodging, meals, flights, and more. I collaborated with IT to build the department SharePoint page – of which I am the primary manager; the page is used to share important department information with our team and external departments. In May 2023, the department Director approached me with a request to help design our external department webpage for www.partnershiphp.org. Our webpage went live on July 7, 2023 for the public.Since starting this role in February 2023, I have taken multiple professional development courses offered by the Training & Development department as part of my career growth path with an emphasis in effective communication and mentorship.As of June 2024, we manage all transportation benefits in-house - to include non-emergent medical transportation (NEMT) and non-medical transportation (NMT). Our department is comprised of approximately 100 staff members.

Redding, California, United States

Due to personal reasons, I took a short sabbatical from July to October 2022. I then returned as a temporary Project Coordinator to assist the Enhanced Care Management (ECM) department with file and data management, as well as created flyers for upcoming webinars and meetings with external stakeholders. Additionally, I took lead on research for the Justice Inventory Project where I researched pertinent information regarding California correctional facilities within PHC’s network. I successfully established points of contact with probation officers, medical and mental health providers, and other personnel that would be vital during an incarcerated individual’s transition back to the community.

Redding, California, United States

My time as the Lead Trainer in the Provider Relations (PR department) heavily included acting as a backup Representative due to many staffing changes at the time. This included: conducting Rep Visits with contracted providers in Humboldt and Del Norte counties, validating provider information in the Provider Directory, facilitating collaborative operational meetings with external stakeholders, investigating provider concerns, and reporting provider responses to member-filed grievances. In 2022, our team successfully coordinated and executed the first post-Covid high-level presentations since 2019; which was real received and appreciated by our attending provider network.During this time, I collaborated closely with leadership to provide regular feedback for process improvement and educational and training needs, assisted with the implementation of strategic plan and department goals, and monitored emergency notifications to inform executive leadership of impacted areas. The Northern Region Provider Relations (NR PR) team went through many changes in a short period of time; I worked with my teammates to learn the best ways to support them, nurture their development, and boost morale. I also took over the responsibility preparation and distribution of the department’s monthly newsletter sent to the provider network. This newsletter contained important reminders, upcoming trainings and seminars, and updates to the organization.

Redding, California, United States

In collaboration with 5 northeastern California counties, I participated in multi-agency networking coalitions to improve the overall health for PHC members. I was able to establish new relationships with agencies we previously had no-to-minimal communications with. We supported our member network by assisting them with access to community resources (e.g. housing, financial assistance, emergency services, etc.), and informing the communities of current and upcoming events within our contracted counties. Events were placed on our external website and updated monthly; the community events ranged from educational webinars, children's storytimes, local fairs and festivals, and more.During my time as the Community Outreach Representative (COR), I attended 8 Covid vaccination events where we offered incentives to individuals getting their first or second vaccines or boosters. We maintained an inventory of who was eligible and how many items were handed out. Each COR was responsible for informing leadership of emergency updates during natural, or other, disasters. In March 2022, a fire broke out in Shasta County. I quickly learned the department's emergency notification process and ensured the leadership and department teams were informed of real-time updates until the fire was 100% contained.

Redding, California, United States

In addition to routine Administrative Assistant (AA) duties, I was heavily involved in special projects which included:•Process improvement for Operational meetings that collaborated with external stakeholders•Implementation of annual department goals•Established a training binder for department AA responsibilities to clearly outline expectations•Testing and training during a system upgrade process•Educated non-contract providers on billing regulations that saved our organization approximately $13,000.00 for dates of services between December 2020 and July 2021

Redding, California, United States

In 2019, I left full-time employment due to conflicting schedules while in university. I returned to PHC via a temp agency and assisted multiple departments with various tasks and special projects. The administrative department had multiple large outcall projects that I successfully completed during July to December 2019. In January 2020 to August 2020, I assisted the Quality Improvement department as a project coordinator; there I scheduled annual site reviews with our provider network that is mandated by Department of Health Care Services (DHCS). This included coordinating provider and site review nurses’ schedules, material preparation, data input, reporting, and generating certifications of completion or corrective action plans (CAP) when applicable. Additionally, I improved and proposed updated desktop procedures due to changes during Covid shutdowns.

Redding, Ca, United States

As the first Data Coordinator (DC) for the Northern Region (NR), I quickly learned all aspects of the job and became the first cross-trained DC. During my onboarding, a new eFax system was being implemented; I was established as a point person for the NR within my first 3 months; I offered training and support for using the program - verbally and by creating training materials. I identified areas for improvement and my leadership team gave me creative freedom to make new materials. Due to my proven efficiency and competency, we were able to convince our Southern Region (SR) counterparts that we were capable of training new staff locally within my first year. I became the lead trainer for the NR in 2015 until 2019. Team members I successfully trained on company and department processes included: new DCs, clinical nurse staff, interdepartmental staff, and leadership.Daily work tasks included distributing treatment authorization request (TAR) information for inpatient, outpatient, and medical equipment services. Our team manned a phone line where we assisted providers with inquiries and concerns. I was the primary lead in reviewing local inpatient TARs for routine and healthy pregnancy admissions. In 2016, the NR DC team began processing non-clinical TARs. I reviewed and determined necessity of requested supplies. Additionally, I lead a team of approximately 10 people in a Career Progression team for the annual Employee Engagement survey. We were responsible for setting expectations regarding career progression and job responsibilities. I ensured we covered all concerns addressed on the survey; we successfully completed our all of goals.In 2017, I had the pleasure of coordinating a seminar for Transgender Awareness with Dr. Jamison Green. I assisted with material preparation and attendance confirmation. This training was successful in informing our company of various aspects the Transgender community faces so we can minimize barriers to care.

Red Bluff, California

Avanti Garde and Electric Beach Tanning are two businesses in one. For Avanti Garde, I managed client scheduling for stylists as requested using calendaring books as well as Salon Manager database. This database also tracked beauty products inventory. I ensured the system was current to match the products we offered and the quantity we had on hand. In addition: tanning clients, sales, and inventory were managed through Tan Track. I performed bed maintenance, tanning product inventory, and client education. Other duties included maintaining cleanliness of the store.

Camp Lejeune, North Carolina

I worked closely with the Platoon Sergeant and Commanding Officers in successfully scheduling, executing, and reporting the task of getting approximately 70 Marines to complete annual trainings that they had not previously been compliant in completing. Trainings ranged from online educational courses to physical trainings (e.g. swim qualification, weapons trainings, etc.). Additionally, the Platoon Sergeant and I worked closely on daily tasks such as accountability, mentoring junior Marines, planning future training operations, and reaching out to other personnel as needed.

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Arts - Ba, Psychology, 3.48 Gpa (Us)

Philosophy, Social Sciences, 3.10 Gpa (Us)

Secondary degree: AA - Liberal Arts, Social Science