Lauren Trahan Email & Phone Number

Baton Rouge, Louisiana, United States

Developed and prepared regular reports on key business metrics within the firm, including KPI updates and standardized business reporting for leadership.Owned the development, implementation, and management of the firm’s client management workflows and billing and collections process, including forming and standardizing policies around the organization’s client management workflows and CRMs.Performed root cause analysis on exploratory problems within the organization in order to discern the firm’s operational needs. Based on this analysis, implemented solutions that tracked and improved operational and financial KPIs across the organization. Built workflows, automations, documentation, and training involving Google Suites, Microsoft Office, Cosmolex (CRM), Monday.com, LawPay, Calendly, Zappier, Dropbox, Adobe Digital Contracts, ConvertKit, LastPass, Survicate, VideoAsk, and more that helped the whole team move from a lack of using the systems at all to a 100% team adoption.

Baton Rouge, Louisiana Area

Supported clients, account managers, and field offices with the post-buy contract & billboard installation process of the sales process across a $35,000,000+ book of business.Owned the daily management, input, and communication of data across various platforms and sales and operations teams, including rebooting the main post-buy reporting system with IT using SQL to create a clean, accurate report that enabled both national sales and local markets to pull highly valuable data and present it to clients in a meaningful way.Improved workflows between corporate and field offices by evaluating technology systems, data systems, and communication norms across multiple teams resulting in greater collaboration, less friction, fewer errors, quicker installation, and quicker data turnaround in the implementation process between corporate and field offices. Created new task and project management systems for the department’s projects, allowing us to more effectively course correct projects and focus on getting tangible results that increased project quality and team productivity.

Managed client accounts in the eCommerce space and managed a team of developers based in the Ukraine using Agile and Scrum methodologies. Strategized improvements for client websites and translated the complex, technical aspects of issues for better client understanding.Managed project teams of 3-6 in high-stress situations in order to problem solve technical issues on client websites including site crashes and other urgent scenarios.

Baton Rouge

Worked with students, in the classroom and one-on-one, to break through the barriers preventing them from achieving their desired scores on standardized tests. Worked closely with parents and counselors to understand the goals and expectations of students and schools for the college admissions processes.- Specialized in working with students dealing with anxiety and learning differences- Taught one-on-one sessions, weekend classes, and after school & summer classes at high schools and universities- Gave informational presentations at schools, college fairs, and universities on standardized testing and college, grad school, law school, and medical school admissions- Consulted with students, parents, and counselors to design the right solution for their needs and goals

Baton Rouge

Marketing and sales manager for The Princeton Review in the Baton Rouge and Lafayette, LA area.- Consulted with students and parents to find the best test-prep option for their goals and unique needs and enrolling them in tutoring and courses- Maintained a relationship with area high school counselors and university administrations and worked with them to set up test prep courses at their schools- Facilitated courses by hosting informational sessions about the course to encourage enrollment, setting up facilities, equipments, and textbooks for each course, and Checking in with administration, parents, and students to ensure the best experience- Created and pushed out marketing campaigns through email and non-traditional marketing, often to highlight upcoming courses and to promote individual tutors

Baton Rouge, Louisiana

Project manager for WordPress web design agency Gatorworks. Worked with clients, developers, designers, SEO marketers, and sales to see the creation of a website from the starting board through the site launch and digital marketing efforts.- Onboarded clients by leading kick-off meetings with designers and developers- Helped clients articulate their design and functionality needs for their website and translated these needs into workable action items for the designers and developers- Presented each version of the site, from mock-up through fully realized dev site, to the client and took feedback back to the team- Managed timeline, workflow, tasks, and issues for the team to ensure that the web-site launched on the desired scheduled as well as managed client expectations when the timeline had to be adjusted- Trained clients on the back-end functionality of the site so that they were able to make needed changes and updates after launch- Worked with the digital marketing team to set up SEO for the client’s new site- Wrote blog posts, email, and website copy

Washington D.C.

Managed the intake of visitors to the museum during the summer high season, staffed the visitor information desk, and assisted survivor volunteers