Lauren Marie Axelson Email & Phone Number

Philadelphia, Pennsylvania, United States

Led end-to-end onboarding processes for new clients, tailoring software implementation to their unique needs and business objectives. Cultivated strong, enduring relationships with clients, becoming their trusted point of contact throughout the onboarding journey. Fostered open lines of communication to address inquiries, concerns, and product requests effectively. Conducted comprehensive training sessions for clients, empowering them to confidently navigate and utilize Phorest’s features. Collaborated closely with support teams, facilitating swift resolution of technical and operational challenges and with sales and customer success teams to facilitate a smooth transition from the sales cycle to onboarding to customer success, ensuring a unified experience. Awarded the Phorest Values award in 2022 for outstanding performance.

Philadelphia, Pennsylvania, United States

Addressed and resolved a wide array of customer inquiries and concerns via phone, email, and live chat. Displayed exceptional communication skills and an innate ability to navigate diverse customer interactions. Demonstrated a keen understanding of customers' unique needs, swiftly tailoring effective solutions specific to their situations. Ensured timely and efficient problem resolution, enhancing overall customer satisfaction. Collaborated with management to enhance the efficiency and accessibility of the website's search function. Developed internal education documents, including the Clean Beauty Guide, Pro Brush Guide, and various product information sheets.

Strategically delivered comprehensive training and sales education initiatives to a diverse portfolio of 16 Sephora accounts across three states. Employed targeted training methods to propel sales revenue and foster lasting brand loyalty. Conceptualized, scheduled, and orchestrated impactful in-store events, enhancing brand visibility and customer engagement. Spearheaded training efforts for six new store openings in 2018-2019, ensuring successful establishment of brand presence. Chosen to represent the brand for educational Sephora conferences, demonstrating expertise and contributing to industry-wide knowledge exchange.

New Jersey

Deptford, New Jersey, United States

Managed makeup department, contributing to an impressive 60% of the total business revenue. Employed motivational tactics to inspire employees in pursuing clients and fostering engaging customer interactions. Orchestrated a noteworthy achievement by driving the skincare department sales to surpass the previous year by 4%.

Deptford, Nj

West Deptford, Nj

Beauty/Fashion Makeup, Avant-Garde Makeup, Special Effects Makeup

Cosmetology License, Cosmetology/Cosmetologist, General