Lauren Stankiewicz Email & Phone Number

Tampa, Fl, Us

Dearborn, Michigan, Us

My mission is to lead a team of product managers to develop and maintain modern and innovative loan originations products that help our dealers and internal operations teams better serve our mutual customers. I evangelize the vision for this space and manage the user experience, engineering execution and overall delivery of the plan. I regularly interact with cross-functional stakeholders at Ford Credit and Ford Motor, with high visibility to senior leadership on key strategic initiatives.Current products in my group’s portfolio include: • Credit Decisioning • Contract Funding • Program and Rate Management • eCommerce and Model e Services • Dealer Toolkit | Deal Optimizer | Residual Equipment ToolResponsibilities: • Define and drive the overall product vision, strategy, and roadmap for my team with clarity and key measures of success • Obsess over user experiences with empathy to identify and solve high impact pain points through technology • Partner closely with Engineering, User Experience (UX), and other cross-functional teams (both internally and externally) to create, drive, and deliver an innovative, compelling, and user-friendly experiences • Inspire and grow a team of product managers through effective mentoring, coaching, employee development, and retention strategies • Unlock roadblocks at all levels and cultivate collaboration with senior product leaders across Ford Credit and Ford through leadership, creativity, intelligence, and presence • Approach new product launches with the spirit of quick and successive iterations • Adhere to strong process discipline and ensure uptime and compliance for critical business systems • Manage vendor relationships for RouteOne and E2Open • Serve as SME on business-critical strategy sprints and lead digital implementation of resulting outcomes • Evaluate market trends and new capabilities to keep Ford Credit competitive, recommend enhancements

Dearborn, Michigan, Us

Responsibilities:- Manages and leads four product teams with four direct reports that work to digitize customer documents, simplify document exchange and create effortless and always-on customer journeys / processes. - Drives outcomes through delivery of software to Ford Credit Agents. Embracing an agile approach partners closely with users and IT product teams to ideate, design, and deliver new functionality into our strategic toolset.- Works with key partners globally to set strategy, define the product roadmap, and makeappropriate trade-offs between features and speed.- Collaborates with members of the Product Team to define specs, requirements, andacceptance criteria for deliverables.- Creatively identifies and connects with potential customers to define their needs and identifysolutions to problems- Delivers incremental value by making smart, decisive tradeoffs using data-driven analysisand sound judgment.- Responsible for outcomes by setting clear goals and measuring key results.

Dearborn, Michigan, Us

Responsibilities - Worked to achieve the mission of the Enabling Platforms group by providing the user and business areas the customer knowledge to personalize their experience and anticipate their needs. A Global position with the objective to provide users and other platforms the data to personalize customers preferences for loyalty programs such as Rewards and Cross Selling platforms.Responsibilities:- Obsess on the user experience and pain points- Write compelling product requirements documents (PRD´s)- Develop customer roadmap of your product with the cross functional teams to create and land innovative and user –friendly experiences to the user Focus on Customer data management with internal providers and external suppliers- Identify Customer-personas and their journey, prioritize, manage customers information and offer specific products at specific customer stages

Dearborn, Michigan, Us

Responsibilities:- Provides ongoing support to ensure alignment with FL, Sales Ops, and Brand on recurring and newly developed marketing programs.- Assist in the development/launch of Retail enhancements and updates to other Retail tools, job aids- Create Effective Dealer Loyalty Programs to maintain / grow share while maintaining system lock-in.- Publish retail reports in an accurate and timely manner- Assist with development and support of projects, as applicable- Look for opportunities to streamline processes / activities in Retail products- Support periodic assignments for Wholesale and Lease Consumer Products and PARMS, as requested

Dearborn, Michigan, Us

Responsibilities:- Used the Using the Agile methodology, led efforts as Product Owner to deliver value to our customers via Personal Lifetime Communications (PLC)- Maximized Synergies with PLC partners by driving collaboration across teams- Supported the CX strategy by ensuring all PLC deliverables contributed to one of the following Digital Strategies: ‘End-to-End Financing’, ‘Hassle Free Ownership’, or ‘Digital Renewal’- Validated all roadmap items with customers before delivery- Coordinated production launches- Validated all information with thorough testing before launching to production- Facilitated regular demo meetings with key stakeholders- Updated Rally and considered “voice of the customer” during Agile Prioritization- Actively participated in Release planning, and communicated roadblocks in a timely manner

Dearborn, Michigan, Us

Responsibilities:- Became the expert in "Knowing the Digital Customer" through exploring surveys, personas, customer verbatims, etc.- Developed personas, journey maps, and the final Consumer Experience Strategy- Responsible for creating the final presentation of the CX Strategy- Supported the development of products and services our Customers and Dealers would want and value through identifying potential opportunities- Helped to lead strategic initiatives and requests for the Digital Team to support leadership requests such as BoD requests.

Dearborn, Michigan, Us

Responsibilities:- Worked to launch and maintain GUX (Global User Experience) websites in North America and South Africa- Supported, maintained and/or updated Ford Credit and Lincoln Automotive Financial Services external facing sites for both the US and Canada.- Managed all change requests, clarified or created detailed business requirements and test the changes in three different delivery states (DEV, QA and PROD.)- Collaborated with the SMEs, Ford Credit IT and MotionPoint (translation vendor) ensuring desired site functionality and content was achieved- Managed the Annual Site Review- Managed the Digital Change Control process for Brand team related changes- Provided support as the Global Digital Brand Team contact for the Payment Calculator, Online Credit Application, Ford Interest Advantage and MotionPoint- Assisted with various ad hoc requests to support the global digital space and promote teamwork, collaboration, and diversity within the Digital department

Dearborn, Michigan, Us

Responsibilities:- Managed a diverse team of up to 12 Customer Service Representatives, promoting and supporting employee empowerment, development and accountability working in a team based environment putting the customer at the center of everything we do- Led an enterprise campaign to address national Impounds or Seizures of Ford Credit vehicles which required collaboration with insurance companies, attorneys, government agencies, and various internal teams- Ensured critical notifications were processed and received in a timely manner- Responsible for overall team performance including but not limited to: customer satisfaction, quality assurance, productivity and efficiency performance- Complete monthly Daily Review Guide, ensure procedural compliance and privacy standards are followed and maintained.- Supervised, developed, coached and counseled employees- Provided supervisory coverage for departmental hours of operation

Dearborn, Michigan, Us

A program within Ford Motor Credit designed to prepare individuals for entry-level leadership assignments in Operations. Candidates rotate to multiple positions throughout the Company during their time in the program. I successfully completed rotations in Customer Service, Originations, Sales, and Dealer Credit before accepting a Team Lead position.

Dearborn, Michigan, Us

Dearborn, Michigan, Us

Serve as the primary sales contact and liaison between the dealership and the Center. Utilize telephone, email, and conferencing technologies to effectively manage the relationship with dealer management and personnel. Includes but not limited to the following responsibilities: - Work with Select Dealer Regional Manager for assigned dealers to develop level sales plans to assist with the achievement of budgeted metrics (profit, ROE, volume, share, etc.) that includes the establishment of target dealers for maintaining and acquiring retail, lease, wholesale, dealer loan, commercial and fee based product business.- Provide continuous, timely feedback from assigned dealers to appropriate management through constant participation in meetings- Provide essential Account Management services to assigned dealers through the establishment of consistent high quality phone contacts as well as being the central point of contact for any service level concerns- Ensure dealerships receive accurate and timely updates to effectively leverage Ford Credit marketing plans, programs and Customer Relationship Management (CRM) initiatives for incremental sales opportunities;effectively utilize available sales incentive and sales promotion budgets to support achievement of objectives with assigned dealers.- Provide distance training to dealership personnel- Complete analysis of dealership operations and financial condition utilizing various reports and metrics- Conduct presentations (wholesale/loan acquisition, product/service/fee income, value proposition) - Meet with dealership management on a regular basis to review volume, share, portfolio performance, wholesale handling and financial condition-Maintain working knowledge of all plans, programs, and incentives across Ford and Lincoln brand- Effectively utilize reports to strengthen relationships, identify and improve dealer profit/loss opportunities, improve inventory management, and increase volume/share

Dearborn, Michigan, Us

- Analyze and decision consumer credit applications- Adhere to purchase approval limits and investigation standards at all times- Sell the benefit of the Company's value proposition to dealers and effectively maintain a consistent purchase policy based on dealer support, liquidation experience, and management direction - Understand the and practice business unit financing plans, programs, and procedures- Develop and maintain strong business relationships with dealership personnel- Complete all required procedural reviews in a timely manner to identify potential misrepresentations or fraud- Oversee credit investigations and perform investigations as required- Participate actively in DSA calibration sessions - Perform daily responsibilities to ensure high levels of dealer and customer satisfaction- Ensure procedural compliance- Support internal and external sales as required to complement sales activities

Dearborn, Michigan, Us

- Minimize portfolio risk and credit losses through effective account resolution- Reduce delinquency through effective follow up and account resolution techniques- Service customers and dealers promptly and courteously- Review procedure updates and utilize procedures in all daily work- Minimize expenses through effective use of resources and time management to achieve targeted expense budget

Birmingham, Al, Us

Engage in customer service and office maintenanceResponsible for delivering large deposits, contracts, and other confidential documentsData Entry, Shredding, Copies, and other tasks as needed

Assess and respond to the needs of up to 26 residentsEnforce and uphold policies of the university, such as quiet hours, Health and Safety inspections, roommate agreements Manage various administrative duties including maintenance requests, incident reports, and weekly reportsCounsel peers on personal, academic, and career concernsResolve issues and incidents among residents and encourage collaboration, establish boundaries, and achieve a cohesive environmentDevelop and facilitate FOCUS (First-Year Opportunities in Citizenship, Understanding and Scholastics) programsAssist in coordination of residence hall check ins and check outs, as well as building preparation and closing

Us

Bachelor Of Science; Diploma, Management; Business Administration

Advanded Diploma