Lauren Cox Email & Phone Number

United States

Irvine, Ca, Us

Chicago, Illinois, Us

Responsible for the retention and growth of Communication and Entertainment clients. Oversee a team of customer success professionals, managing the day to day operational responsibilities, business reviews, workshop sessions as well as building robust relationships. In January 2022, secured a contract which yielded 257% YOY growth with a Fortune 20 client.

Chicago, Illinois, Us

XSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated and amplified to every agent in real time to transform the way that businesses interact with their customers.The power law in performance describes how 80% of a company’s results are produced by 20% of their workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results.And then deliver that top performer skillset with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce.To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers expectations and deliver top performer experiences.

Chicago, Illinois, Us

Dallas, Tx, Us

Led a team of 11 professionals responsible for Chat and other contact enablement tool capabilities across ATT.com, DIRECTV.com and DIRECTVNOW.com properties. Collaborated with Technology, Operations, Work Force Management and Business. Held weekly governance review board meetings with impacted teams. Required strong cross functional team partnership, interdepartmental leadership, IT project management, eCommerce knowledge, finance acumen.

Dallas, Tx, Us

Responsible for all AT&T Communications products and services Southeast marketing. Developed, trained and disseminated sales marketing materials for the 9 state region retail locations, both company owned and authorized dealer.

Dallas, Tx, Us

Front Door Prioritization Product and Offer lead for all AT&T Mobility channels, overseeing U-verse, Wireless Devices and Accessories. Presented and provided an overview of initiatives along with recommendations for products and offers in the Core and Leadership Consumer Prioritization Process meetings.

Alpharetta, Ga, Us

Transformed ICM into an organized and highly profitable establishment within a 12 month timeframe. Managed 90 individuals across the country under 4 different revenue and expense pipelines

Dallas, Tx, Us

Oversaw allocating and analyzing sales objectives for all Southeast Consumer Sales Channels, $8.3B annually. Led several operational initiatives resulting in highest honors and recognition.

Dallas, Tx, Us

Tasked with developing a successful Consumer Door to Door sales program from initial concept to deployment.

Dallas, Tx, Us

Managed all product and marketing efforts for Consumer Premise Equipment through the Consumer Sales Channel.

Dallas, Tx, Us

Managed a sales and service center overseeing all operations of retail store.