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Innovative and strategic customer experience leader who thrives in challenging situations that require out of the box thinking and teamwork. Develop and execute initiatives that drive profitability, efficiencies and enhance customer outcomes. Highly skilled at managing diverse teams and cultivating employee development and engagement. Proven track record securing multi-million dollar contracts with Fortune 20 clients.
Alorica
View- Website:
- alorica.com
- Employees:
- 64087
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Vice President, Global Client PartnerAloricaUnited States
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Global Client Partner DirectorAlorica Feb 2023 - PresentIrvine, Ca, Us
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Vice President Of Customer Success TelcoXsell Technologies Apr 2022 - Feb 2023Chicago, Illinois, UsResponsible for the retention and growth of Communication and Entertainment clients. Oversee a team of customer success professionals, managing the day to day operational responsibilities, business reviews, workshop sessions as well as building robust relationships. In January 2022, secured a contract which yielded 257% YOY growth with a Fortune 20 client. -
Senior Director Client SuccessXsell Technologies 2020 - Apr 2022Chicago, Illinois, UsXSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated and amplified to every agent in real time to transform the way that businesses interact with their customers.The power law in performance describes how 80% of a company’s results are produced by 20% of their workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results.And then deliver that top performer skillset with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce.To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers expectations and deliver top performer experiences.
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Director Of Client Services/Product OwnerXsell Technologies 2019 - 2020Chicago, Illinois, Us
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Associate Director - Product Marketing ManagementAt&T 2013 - 2019Dallas, Tx, UsLed a team of 11 professionals responsible for Chat and other contact enablement tool capabilities across ATT.com, DIRECTV.com and DIRECTVNOW.com properties. Collaborated with Technology, Operations, Work Force Management and Business. Held weekly governance review board meetings with impacted teams. Required strong cross functional team partnership, interdepartmental leadership, IT project management, eCommerce knowledge, finance acumen. -
Senior Field Marketing ManagerAt&T 2012 - 2013Dallas, Tx, UsResponsible for all AT&T Communications products and services Southeast marketing. Developed, trained and disseminated sales marketing materials for the 9 state region retail locations, both company owned and authorized dealer.
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Senior Manager, National Consumer MarketingAt&T 2009 - 2012Dallas, Tx, UsFront Door Prioritization Product and Offer lead for all AT&T Mobility channels, overseeing U-verse, Wireless Devices and Accessories. Presented and provided an overview of initiatives along with recommendations for products and offers in the Core and Leadership Consumer Prioritization Process meetings.
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Director, OperationsIntegrated Care Management 2007 - 2008Alpharetta, Ga, UsTransformed ICM into an organized and highly profitable establishment within a 12 month timeframe. Managed 90 individuals across the country under 4 different revenue and expense pipelines -
Associate Director Consumer Sales OperationsAt&T/Bellsouth 2005 - 2007Dallas, Tx, UsOversaw allocating and analyzing sales objectives for all Southeast Consumer Sales Channels, $8.3B annually. Led several operational initiatives resulting in highest honors and recognition.
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Senior Manager, Vendor OperationsAt&T/Bellsouth 2004 - 2005Dallas, Tx, UsTasked with developing a successful Consumer Door to Door sales program from initial concept to deployment.
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Product Manager Consumer MarketingAt&T/Bellsouth 2000 - 2004Dallas, Tx, UsManaged all product and marketing efforts for Consumer Premise Equipment through the Consumer Sales Channel.
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Retail Store ManagerAt&T/Bellsouth 1998 - 2000Dallas, Tx, UsManaged a sales and service center overseeing all operations of retail store.
Lauren Cox Skills
Lauren Cox Education Details
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The University Of GeorgiaHealth Promotion And Wellness
Frequently Asked Questions about Lauren Cox
What company does Lauren Cox work for?
Lauren Cox works for Alorica
What is Lauren Cox's role at the current company?
Lauren Cox's current role is Vice President, Global Client Partner.
What is Lauren Cox's email address?
Lauren Cox's email address is la****@****uth.net
What is Lauren Cox's direct phone number?
Lauren Cox's direct phone number is +140486*****
What schools did Lauren Cox attend?
Lauren Cox attended The University Of Georgia.
What skills is Lauren Cox known for?
Lauren Cox has skills like Product Management, Product Marketing, Telecommunications, Sales Operations, Management, Leadership, Cross Functional Team Leadership, Strategic Partnerships, Marketing, Sales Management, Product Development, Sales.
Who are Lauren Cox's colleagues?
Lauren Cox's colleagues are Maryellen Battaglia, Yuleni Guzmán Vigil, Cheyenne Bush, Fatima González O, Kaliyah Bynum, Oscar Corona, Chavdar Petrov.
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