Lauren Silver Email & Phone Number

Brookline, Ma, Us

Ottawa, Ontario, Ca

- Established and maintained relationships with supply chain leaders across 8 global, Fortune 1000 clients; led efforts to identify and grow revenue in existing accounts.- Collaborated with senior and product management, as well as professional services colleagues to develop custom account strategies and create engagement plans needed to drive pipeline growth.- Coordinated resources across internal and client teams to ensure delivery of sales proposals and product enhancement requests.

Chicago, Il, Us

- Managed senior business relationships across 25 Fortune 1000 shipper clients; developed and executed business development strategy to grow and maintain business in existing accounts.- Orchestrated collaboration across regional and functional teams to ensure delivery of real-time supply chain visibility technology and services as well as ongoing customer value attainment.

Nuremberg, Bavaria, De

- Maintained responsibility for global territory of 7 supply chain vendors and manufacturers with a goal to retain and grow annual subscription business; - Created and leveraged account strategy plans to forecast and lead client retention activity; explored potential growth opportunities and new buying centers for current and prospective new clients;- Optimized usage of client deliverables to address short and longer-term supply chain planning, marketing, and market data needs; delivered presentations and timely insights to senior-level audiences proactively and as contracted;- Managed customer feedback loop; collaborated with industry analysts and internal business units in support of product portfolio enhancements to drive value and exceed client and industry expectations.

Stamford, Ct, Us

(SCM World was acquired by Gartner in late 2016)

London, Gb

- Maintained sales and service responsibility for cross-industry territory of 15 Fortune1000 supply chain organizations; - Achieved 100% of renewal target for 2016;- Created short and long-term business plans, forecasting and pursuing new business opportunities within existing client base;- Fostered partnerships with C-level clients to understand their business/industry, and uncover key initiatives along with appropriate milestones and measures of success;- Built and executed interactive supply chain learning programs for C-level leaders and their teams, leveraging peer networking, practitioner-driven content, and predictive research.- Ensured client satisfaction, service quality, and resource coordination across multiple business units.

Stamford, Ct, Us

- Proactively maintained consistent communication with clients to ensure usage of services in support of quarterly retention and growth targets;- Identified upgrade scenarios for clients with legacy product subscriptions; - Achieved Gartner Winners Circle and Eagle Award recognition for FY 2012; - Interviewed clients to better understand their values and to enhance service delivery;- Designed and implemented bespoke engagement plans for over 100 clients in support of business critical and time-sensitive needs;- Collaborated with cross-functional teams of account executives and industry analysts in support of client needs and potential research expansion projects.

Boston, Ma, Us

(AMR Research was acquired by Gartner, Inc. in late 2009)

- Advised 10 B2B/B2C client teams and constituents around their business objectives and brand propositions; studied and shared best practices in media measurement / reporting; - Forecasted new business opportunities, resulting in the addition of six new reports sold to Fortune1000 accounts in 2006; - Proposed, developed, and administered project plans to ensure successful on-time, on-budget delivery of large-scale enterprise projects; - Initiated and maintained relationships with data vendors to deliver complete monitoring and measurement solutions; - Managed 10 web-based client dashboards and respective qualitative report sets; directed all content and data configurations from implementation to client delivery; - Designed client education for on-site and online training initiatives, as well as the creation of comprehensive, custom reference materials for assigned accounts.

- Managed a team of five content researchers and designed territory assignments, performance plans, and ongoing training initiatives; - Oversaw data collection and management efforts, as well as the quality and accuracy of MediaMap/Bacon’s media databases, including online, and social media segments;- Developed customer training and education initiatives, including delegation of media trend articles for customer newsletter and daily production of MediaWatch blog; - Analyzed customer usage data for product enhancement timelines and new product development strategy, leading to the addition of two new content modules;- Implemented new techniques for acquiring journalist and customer satisfaction data;- Directed logistical planning for data expansion projects, including team communication, feasibility studies, resource allocation, and cost assessment.