Consistently identify methods for improvement and areas of opportunity for driving revenue, cost savings and business efficiencies. Directly oversee customer experience team, warehouse opeerations, retail store, and the data team. Developed systems of measurable KPIs and SOPs. • Consolidated 4 warehouse to 2 allowing the opening of an additional West Coast distribution to meet customer demand and to reduce expenses.• Generated and implemented new customer service tools and moved the customer call center to fully remote.• Designed and set-up dashboard tools and reports to create better cross-functional visibility. • Helped to design and implement a new warehouse management system.• Designed and implement new process to optimize inventory for Amazon between SFP & FBA• Helped to grow revenue 50% while maintaining a flat cost basis

• Consolidate business systems of newly acquired brands• Oversee the IT and Data Teams• Identify best practices amongst each brand and collaborate with the AP, Web, Buying, Warehouse, and Store teams to implement more profitable and cost effective proceduresSelected Accomplishments• Integrated two new brands into a new business management system (Netsuite) • Evaluated the logistics management across all of our bands and implemented a new process allowing us to process inventory more quickly with more accuracy• Designed a new AP process allowing us to seamlessly manage accounts payable for 3 brands based out of both Chattanooga & Skokie locations

• Provide leadership and strategic direction for Kaplan’s Allied Health portfolio• Collaborate with a network of physicians, physician assistants, dentists and pharmacists to redefine the overall product offering in order to improve student outcomes on the NAPLEX, PANCE, & NBDE licensure exams, while reducing content creations costs.• Work to improve existing business systems to adequately service new and existing business• Identify and implement new process & procedures for internal communication among shared service teams

• Lead the process of identifying opportunities to improve the efficiency and effectiveness of teams & processes across all levels of the organization• Develop and execute change initiatives; report results on a regular basis• Collaborate with support services (IT, Finance, Operations and HR) to ensure improvement measures fully represented in terms of IT system prioritization, expense budgeting and staffing plans.

Led the 10 person team supporting field operations and home-office operations within KTP's Medical & Nursing business unit ($90M in annual revenue). Home-Office operations:- Liaised with technology and business systems team to communicate the specific requirements of Med & Nursing units- Led operational aspects of new product strategy - Assisted in the identification and execution of corporate process improvement and/or cost-reduction initiatives Field operations:- For KTP center, was directly responsible for (1) class scheduling, (2) recruitment & training of new staff, and (3) management of A/P and A/R - For field teams (sales & marketing), established standardize daily/weekly/quarterly reporting and KPI, and embedded sales analytics as core to decision making- Provided support to VP Sales for Medical and Nursing units, as well as their respective teams

Led the 6 person team supporting field operations within KTP's Medical & Nursing business unit - For KTP center, was directly responsible for (1) class scheduling, (2) recruitment & training of new staff, and (3) management of A/P and A/R - For field teams (sales & marketing), established standardize daily/weekly/quarterly reporting and KPI, and embedded sales analytics as core to decision making- Provided support to VP Sales for Medical and Nursing units, as well as their respective teams

Original role providing support to the internal teams and students as Operations Coordinator in KTP's Lincoln Park and Highland Park education center. Promoted to similar role within the greater Chicagoland region, before shifting to same role for the entire Midwest territory. Focused on implementing internal processes and standardization of policies across Kaplan's various admissions programs, live centers and student groups within the Chicago region and Midwest territory.