Lauren Buchanan Email & Phone Number

Southampton, England, United Kingdom

Fareham, England, United Kingdom

Portsmouth, England, United Kingdom

Manages patient check-in process, verification and declarations.Schedule’s customer appointments accurately for treatments and services.Greets and services customers at the reception in a friendly and professional manner.Responds attentively and promptly to customer needs.Answers and transfers phone calls in a timely and professional manner.Administers patients’ files and documentation.Ensures safety protocols and covid restrictions are adhered to.Ensures patient confidentiality and wellbeing.

Southampton, England, United Kingdom

Advising on stock control and inventory management with clients.Managing wholesale orders with client’s salons and retail network.Providing guidance on products and pricing to cross sell and upsell.Managing complaints and escalations to resolution of customer concerns to ensure customer satisfaction.

Southampton, United Kingdom

Full responsibility for managing a busy diary and ensuring meeting preparation.Travel management and administration.Board meeting scheduling and administration.Front desk and call handling.Office administration responsibilities for filing and archiving.

Bachelors Of Arts, Television And Radio

Btec, Creative Media Level 3, Distinction, Distinction, Distinction*