Laurence Arapa Email & Phone Number

Sydney, NSW, AU

Hornsby, New South Wales, Australia

• Provided exceptional customer service by assisting shoppers with inquiries, directions, and general assistance within the shopping centre and over the phone
• Acted as a liaison between customers and various departments within the facility, resolving issues promptly and efficiently.
• Managed customer feedback and complaints, ensuring resolution and maintaining customer satisfaction.
• Collaborated with team members to maintain cleanliness and organization in common areas, including restrooms, seating areas, and information desks.
• Assisted in the coordination of events and promotions within the shopping facility, including setup, signage, and customer engagement.
• Conducted regular patrols to ensure the safety and security of shoppers and property, reporting any incidents or hazards to management promptly.

Castle Hill, New South Wales, Australia

• Supported real estate agents in the acquisition, marketing, and sale of residential and commercial properties.
• Coordinated property showings, open houses, and client meetings, ensuring timely scheduling and excellent customer service.
• Drafted and distributed marketing materials, including property listings, brochures, and advertisements, to attract potential buyers and renters.
• Maintained accurate records of property transactions, client communications, and financial documentation using real estate software and databases.
• Provided administrative support, including answering phones, responding to emails, and managing appointments, to facilitate smooth operations within the office.
• Implemented prospecting methods such as door knocking and cold-calling to generate leads and expand the client base

Sydney, Australia

• Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
• Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
• Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
• Welcomed customers and established immediate rapport to encourage gameplay.

Sydney, Australia

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

North Parramatta, New South Wales, Australia

• Greeted, welcomed and offered immediate assistance to store customers.
• Built extensive product knowledge and recommended personalized solutions to customers.
• Prepared for high-profile events by setting up special displays and roping off controlled areas.
• Assisted customers with sales orders, returns and exchanges.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items and arranging according to size or color.

Bachelor'S Degree, Information Communication & Technology Majoring In Entertainment Computing

Certificate Of Registration, Real Estate

Nsw Higher School Certificate, Year 12 - 2017

Graduated Year 12 HSC