Laurence C. Email and Phone Number

I am thankful for the experiences I've acquired with Firstsource. Not only improving myself as an IT Engineer but developing myself into a manger who was vastly responsible for two of their 7 sites in the UK. Being involved in multiple projects and newly acquired clientel has allowed me to follow closely with the operation so I can understand their requirements and needs and provide the best possible solutions from an IT perspective.

Key Responsibilities;- Customer Service- Time Management- Promoting internal salesAchievements;- Continuously achieving management rewards- 5 star customer reviews

Key Responsibilities;- 2nd – 3rd Line Support- Continual Improvement- Data Management- Server Management- Researching new system opportunitiesAchievements;- Vodafone one net implementation- Flattening companies domains- Training users to be more IT efficient

Key Responsibilities;- Managing Helpdesk- Data Architecture- Archive Management- Server Maintenance- CAD DesignAchievements;- Completed an EDI set up for the Company- Re-Designing the business Intranet

Key Responsibilities;- 1st – 2nd Line Support- Hardware Builds- Back-up Exec- Software DeploymentAchievements; - Receiving highest marks in both my NVQ and HNC- Creating a cabling structure and floor layout for a new site