I am an enthusiastic and results-driven Program Manager with a record of successfully leading global cross-functional projects in highly demanding, dynamic environments with multiple priorities.At Dell, I lead the implementation of innovative online training programs for our partner companies on the Dell product portfolio, resulting in higher sales and increased expertise for sales and system engineering teams. Previously, I managed localization projects for Microsoft and EMC.As a lifelong learner, I thrive on building relationships, solving problems, and “getting things done.”My achievements include:• Managing the inception, development, and sustainment of five worldwide annual launches of online training programs to 16,000 partner companies in 8 languages.• Creating and leading a Partner Advisory Board to learn from partners and gather feedback that improved the partner experience.• Continually improving the website experience using Adobe Experience Manager, leveraging website data from Google Analytics and customer support cases logged in Salesforce.• Delivering localized partner programs and websites at EMC and localization of several games at Microsoft, including Age of Empires, Close Combat, and Tetris.My areas of expertise include:• Project and program management• Stakeholder management and communication• Cross-functional and global team collaboration• Data-driven decision making• The localization process in product and website developmentI’m always interested in meeting with and learning from others about new trends and ideas in Learning and Development.
Dell Technologies
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Senior Project ManagerDell TechnologiesBoston, Ma, Us -
Senior Program ManagerDell Technologies 2017 - PresentHopkinton, Massachusetts, United StatesManaged the delivery of online training for Dell products and solutions to 16,000 Dell partner companies worldwide to drive their sales, grow their business, and maintain their partner certification level. Provided expert consultation to Dell stakeholders on training and delivery solutions that meet partners’ needs. • Led the annual launch of the Dell Technologies Partner Training Program. Defined the program’s critical success factors in collaboration with the partner strategy, operations, and sales teams. Led program execution across the Content, Saba Cloud Learning Management System (LMS), IT, Website, and Data Management teams to release 48 curriculums containing 200 courses on the Dell Partner Academy website. Designed and built the Dell Partner Academy website in Adobe Experience Manager, providing training in 7 languages to 140,000 partners every year.• Maintained the quality and operational health of the partner program and training website. Led the development of various data products, including Google Analytics dashboards for the partner website and Saba Cloud and DOMO reports for course consumption metrics. Monitored the health and integrity of the data ecosystem.• Communicated program objectives, strategy, and status with stakeholders and leadership. -
Senior Project ManagerEmc Jul 2015 - 2017HopkintonResponsible for the project and program management of the international versions of the EMC Business Partner Program.• Set international strategy for all program tracks.• Oversee a $4M budget and manage 2 project managers.• Manage projects such as online training, webpages, go to market and marketing materials. -
Project ManagerEmc Jun 2012 - Jul 2015HopkintonManage Product localization and Go to Market projects within strict deadlines and budget. -
Localization Program Manager For Action Adventure Strategy GamesMicrosoft Corporation 1995 - 2000RedmondManaged localization of 24 games, including Age of Empires, Close Combat, and Tetris. Shortened time to market and increased quality by creating and implementing efficient procedures and educating developers, testers, artists and managers. -
Localization Program Manager For OfficeMicrosoft 1991 - 1995RedmondManaged localization of French user education materials for Office 95 with outside vendors, including print documentation, interactive online tutorials, sample documents, Readmes, and product packaging.
Frequently Asked Questions about Laurence Smith
What company does Laurence Smith work for?
Laurence Smith works for Dell Technologies
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Laurence Smith's current role is Senior Project Manager.
What schools did Laurence Smith attend?
Laurence Smith attended Isc Paris.
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Laurence Smith's colleagues are Zhen Zhang, Tatsuya Suna, Yuping Xie, Izzati Kamal, Louise Nørgaard Hansen, Bill Fink, Nasser Benkirane.
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