Laurence Mason Email & Phone Number

Norfolk, Virginia, United States

Nofrolk Va

• Monitor/address operational/automation issues, receive escalations from the SvD as well as receive automated tickets as automated processes fail on workstations. • Bridged the gap between SvD and Engineering.• Working Knowledge of Radia/CAE Client - Experience in distributing software to a network - Evaluate and create productivity enhancements to increase workstation compliance quality and cost of service management.• Drive continuous improvements in compliance solutions - Participate in and support enterprise objectives, solicit feedback, and provide time bound solutions - Win7/8/10 Software Troubleshooting Skills with Regards to installation/removal of software remotely • Research, assess and recommend systemic IA failures or concerns to Tier 3 • Work with Tier 3, IA Audit, and Engineering to identify and resolve unknown or inconsistent results• Attend teleconferences and technical meetings to review, educate, and support project objectives • Communicate project status changes and updates to senior leadership • Act as an escalation point - Review new tools and solutions and anticipate problems in new solutions before release • Remote Troubleshooting Abilities - Log Analysis and Diagnosis

Norfolk, Virginia Area

• Exemplary communication, analytical skills, and technical knowledge across the client environment.• Experience with and knowledge of AD design and GPO management• Experience with VMWare VSphere virtualization software.• Experience with network storage devices.• Troubleshooting application issues on servers and client workstations.• Provide detailed documentation and write ups on issues discovered or escalated.

Norfolk, Virginia Area

• Created Knowledge Management Articles for other departments to assist in fixing problems with the IPU upgrade• Researched and troubleshot Windows 10 issues that prevented the Operating system and its applications from running correctly• Collaborated with Engineering, Client Config, Enterprise Software Distribution and IA Applications for problems that arose during the Windows 10 transition• Attended multiple conference calls to coordinate and schedule the Windows 10 rollout.• Remote troubleshooting with customers over the phone for issues and questions with their machine.• Researched and assessed systemic Windows 10 issues effecting network users.• Utilized Service manager for Customer Tickets and documented fixes• Analyzed and diagnosed issues with EMT script and Windows logs for machines that reverted back to Windows 7

Little Creek, Va

NMCI ACTR manager of command network infrastructures, both NIPR and SIPR. Maintained an inventory of 1,080 pieces of communications and computer equipment, valued at over $1.2 million. Tracked and completed all trouble calls, account creations, software installation and computer rebuilds.

Bahrain

Leading Petty Officer of 4 personnel. Operates and maintains a $4.4M NETC2/DJC2 mobile communications system. EKMS manager, responsible for 144 line items maintaining 100% accountability. Identified and corrected 9 IA faults allowing open SECRET recertification. Directed preparations for Command Cyber Readiness Inspection, improving the grade to a 91% setting a standard for all other NAVCENT Task Forces.

Little Creek, Va

Lead four Sailors in providing communications, security, and intelligence support to staff, 14 platoons, and three shore-based detachments. In charge of 140 counter Radio Controlled IED Electronic Warefare (CREW) systems. Supervised 64 tactical vehicles on 15 different bases. Maintained 104 robots and 85 communications workstations supporting Battalion headquarters and four Joint Military companies.

Norfolk, Virginia Area

Communication Watch Officer. Leads, mentors, and trains 26 Sailors in providing communications support for 246 command level customers. Responsible for overall operation and management of 64 full and part-time video, data and WAN circuit paths. Mentors personnel career performance and conducts training on professional and personal development.

Iraq

Direct representative of the MNF-I DAA. Oversaw implementation of IA policy within Iraqi Theater Grid. Conducted Network Vulnerability Assessments and provided recommendations for improvement within the Iraqi Theater.Designed 25 MNF-I and MNC-I portal pages to improve communications and information sharing among the warfighter forward deployed in Iraq.

Naples Area, Italy

Responsible for monitoring network security and maintaining an accurate inventory of over 3.5 million dollars in licensed software and hardware. Lead 14 Sailors in completing over 43 Information Assurance Vulnerability Alerts (IAVA), which mitigated risk of successful penetration by malicious network attacks within the European theater. Hand picked to identify physical security building discrepancies in preparation for Navy ONE-NET.

Norfolk, Virginia Area

AEGIS communicator: familiar with Dual Demand Assigned Multiple Access (DAMA), Common User Digital Information Exchange System/Subsystem (CUDIXS), Tactical Data/Digital Information Exchange System/Subsystem (TADIXS), Tactical Intelligence Information Exchange System (TACINTEL), Link 11, Link 4A, HAVEQUICK, Over-the-Air Transfer (OTAT), Naval Modular Automated Communications System (NAVMACS) V5, SSQ-88, EHF, and various other equipment that make up these systems.

Cyber Security, Computer Science

Education record