Laurence Romal Email & Phone Number

Hoeilaart

Responsible for the administrative data of all residents who do not have a Belgian nationality. Helping foreigners with all their administrative duties (arrival, departure, residence documents, ...) regarding the Belgian legislation.

Brussels

• Responsible for designing, setting up and monitoring annual internal communication plans (intranet, newsletters, teambuildings, events, town halls, surveys, scripts and videos)• Co-creation of the internal communication plan with the managementExamples : for the department Daily Banking Services (650 employees)o Development and launch of a new intranet site : content development, editing and publishingo Editing 6 bilingual newsletters a year including editing videos:… Show more • Responsible for designing, setting up and monitoring annual internal communication plans (intranet, newsletters, teambuildings, events, town halls, surveys, scripts and videos)• Co-creation of the internal communication plan with the managementExamples : for the department Daily Banking Services (650 employees)o Development and launch of a new intranet site : content development, editing and publishingo Editing 6 bilingual newsletters a year including editing videos: content creation, coordination and interviewso Organization of internal events (50 >350 participants)2017 : Assigned on the communication plan related to the implementation of a new client servicing model and organization at ING Belgium Show less

Brussels

Teamleading of 29 FTEs• Definition of the business plan and operational objectives• Coaching of the team in order to reach the objectives (follow-up of the employees' performance, training plan)• Planning and organization of the day-to-day activities of the service ensuring the respect of quality and quantity standards• Continuous improvement of work processesExample of a concrete realization:Implementation of Operational Management methodologies in 2 teams… Show more Teamleading of 29 FTEs• Definition of the business plan and operational objectives• Coaching of the team in order to reach the objectives (follow-up of the employees' performance, training plan)• Planning and organization of the day-to-day activities of the service ensuring the respect of quality and quantity standards• Continuous improvement of work processesExample of a concrete realization:Implementation of Operational Management methodologies in 2 teams (Foreign & domestic checks and Customer Support Accounts) through monitoring and improvement of performance indicators Show less

Brussels

• End-to-end management of soft skills trainings and development projects• Coaching of external facilitators

Brussels

• Single point of contact and training advisor• (Co) responsible for the analysis and implementation of both soft skills and technical training & development • Conduct transversal training projects for all ING Belgium. Examples : design and development of an Intranet site 'Employability', creation of a Welcome Pack for new employees

Brussels

• Creation of training modules (syllabi, documentation)• Animation of sessions in both national languages• Feedback and follow-up of the given trainingIn addition to that function :o Coordinator of the Insurance School : planning, sharing of information within the team, monitoringo Setting up of the examination system (Cauwenberghs Law certificate)

Brussels

• Development and launch of new products• Follow-up and adaptation of existing products (results analysis, price adjustment, review of - subscription procedures)• Realization of market research / competitionIn addition to that function : Euro coordinator in the commercial department

Brussels

• Client Service via the phone and processing of their requests• Development of sales statistics

Postgraduaat, Bedrijfseconomie

Bachelor'S Degree, Marketing And Distribution