Laurence Alder Email & Phone Number

United Kingdom

Technical Manager supporting Quanergy LiDAR solutions in the UK, EU and further afield.Exploring new avenues for the LiDAR sensors and software we manufacture and support customer on and off the field with queries, issues, design ideas and more.

Uxbridge

Uxbridge, Greater London, United Kingdom

London, United Kingdom

- Deliver service and support to Certified Installer, Dealers, Distributors and End User using and operating Oracle’s Siebel contact center application.- Diagnose and Troubleshoot technical hardware, software and mobile application issues.- Conducted research, replicated the error and documented error and specific product issue.- Supported a variety of complex third party technologies, mobile applications, desktop software and products to be integrated with Hikvision hardware and software.- Acted as technical resources for Customer Service team, Sales Engineer team and other Business team on a variety of technical issues.- Communicate with customer needs and wishes to our development and engineering staff.

My main duties are to develop and train colleagues to use applications on internal IT systems. I am also responsible for testing and troubleshooting IT systems and equipment throughout the store. I have administrative rights for all IT systems within the store. I maintain the hardware of 40 systems to ensure that they are operational and safe to use adhering to company procedures. I am responsible for the escalation and communication of unresolved issues to specialist teams. Control store emails on Microsoft Outlook. I hold daily 1 to 1's with a small team to prioritise and organise daily workload and determine improvements to performance and celebrate successful work. I analyse and diagnose IT issues and provide guidance and support to members of the team as and when required. I provide excellent customer service to internal and external clients. I use social networking to provide customer service and operational communications with colleagues across the business. As the security manager, my duties are to respond to all incidents in a timely manner and to ensure the safety and security of the store, customers and colleagues. This involves reporting and logging all security incidents in and around store electronically on the database application. I liaise with suppliers on a regular basis to improve customer relations and minimise security risks. I regularly act as duty manager for the store which requires providing customer service internally and externally and responding to queries on the telephone, electronically and face to face. I am also responsible for implementing new personal digital equipment and operating them by using fingerprint technology. I keep up to date with national retail initiatives and participate in procedural and technological improvements by submitting ideas to head office. Using the internal asset management process I liaise with our maintenance teams (MITIE) to ensure assets are recorded and maintained.