• Implement Cash Management solutions of varying size and complexity, primarily in EMEA, but also globally.• Deliver service excellence and ensure a high degree of client satisfaction for the duration of the project and beyond.• Project manage Implementations by being the central point of contact for both Internal and External customers.• Partner with the Sales Teams for the review and development of client solutions. Attend Sales pitches to support the Sales process and present Implementation approach in ensuring target deliverables and milestones are achieved.• Develop Project Management tools, such as project plans and action logs for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their roles and responsibilities within the plan.

Global Project implementation manager in Cash management (GTS - Global Transaction Services) – Implementation of Global Cash solutions for major worldwide Corporates.Closely working with the Sales, Product and Client delivery teams, successfully coordinates resources to ensure successful and timely implementation of cash management projects for EMEA Cash customers and their subsidiaries globally, for projects varying in scope and size.

• Selling cash management product solutions against client opportunities originated by the Coverage team in France and reflecting client needs back to the product organization • Acting as deal primary, managing deal pipeline and deal closure process from solution fit through initial implementation, including assembling the appropriate deal team• Providing product expertise (specialist for TreasuryVision, and extensive knowledge on SwiftNet and payment factory solutions) • Working with product and Coverage teams to package and present best solution• Driving client communications such as RFP's, pitch books, deal pricing and product demos

• Supported the GTS Relationship Managers in the ongoing servicing of customers and assisted in cross-selling the GTS products• Coordinated and prepared Relationship Reviews for my client portfolio (French CAC40 names)• Acted as an escalation point to my customer portfolio by taking ownership of specific customer issues/problems and ensured that these were addressed and/or passed to the right area for resolution• Ensured high client satisfaction and zero attrition due to client satisfaction issues, by conducting regular billing reviews and tracking revenue realization with implementation team• Assisted with product migration, database updates and related customer correspondence• Managed and coordinated account maintenance tasks such as signature testing, authorisation, lodgement and administration of customer mandates

Held various positions in Cash Management Operations and Customer Services:• Managed customer implementations and conversions to the Global File Handler (file delivery platform used for international mass payments and direct debits). • Liaised with Product, Customer Relationship Services, Business Analysis, Operations and Technology teams to effectively manage customer conversions and implementations• Managed a team of 4 people who also delivered procedures (relating to file format, connectivity and security options) and training manuals to the Operations and Customer Testing teams• Supervised and trained Customer Services Officer’s on the IMPS/IDD global file-based product (International Mass Payment Services/International Direct Debit). • Dealt with daily telephone and fax customer and external/internal enquiries using Pega enquiry log system• Reconciliation clerk in the Netting Department, Supervisor : Reconciled netting accounts for various customers and Treasury reporting• Investigation and support role for multi-lingual customers worldwide• Migrated all existing customers to a new system called CNS (CitiNetting Services)