In this role, I was responsible for the SurePoint Community and upsell and retention of our existing clients. On the community side, I managed the 30 regional user groups, national user conference and our client advisory board. On the Relationship Management side, I was responsible for the team that focuses on making sure our clients are FANS and remain in contract. The RM team served as the client’s main point of contact, liaison, and advisor. We ensured that our clients maximized the value of our products and partnership. The team worked with our clients to achieve their definition for success and to identify strategic ways to leverage our products to solve business challenges.

As Director of Client Onboarding & Enhancement, my role is overseeing all aspects of bringing a client on-board once they have signed a contract. The 6 functions under this umbrella are: Conversion, Project Managers, Subject Matter Experts (SME), Reporting, XML Design, and Workflow.

As an Assistant Controller of Kroger Manufacturing, I functioned as a member of the financial management team working closely with the controller & manufacturing plants to understand issues & how they impacted the financial results as well as educate/inform departments on cost drivers and variances.Duties and Responsibilities:• Participated in the setup of division objectives and the elaboration of its policies and procedures. • Organized and controlled financial management activities and other support activities necessary to properly operate the division. • Executed and/or coordinated general accounting and related activities.• Produced the period financial statements respecting deadlines established by the division president and ensured sound management of division assets.• Executed financial analysis, developed appropriate remedial recommendations and reported to division management and headquarters management.• Assisted with the process of establishing and monitoring the fiscal budget.• Rigorously managed cash, accounts payable, billing, inventory, and accounts receivable.• Ensured that the accounting system properly reflected the division’s situation.• Assisted in the management of all of the division’s fiscal and government conformity related responsibilities.• Assisted in investigating and deciding if new business is financially beneficial and “money” safe.• Prepared the annual audit file of the division.• Maintained good relationships with representatives of our external manufacturing partners.• Assisted with tax files.• Supervised the accounting department.• Assisted in analyzing and re-analyzing Capital Appropriation.• Analyzed data to prepare a weekly EBITDA estimate for period end.• Performed peer-audit’s at other manufacturing divisions. • Assisted in performing period, quarterly, and yearly closing functions including journal approvals and reviews to ensure accuracy and financial analysis including a period recap to headquarters.

As the Payroll Accounting Group Leader for all of Kroger’s divisions, I assumed responsibility for planning, coordinating, and supervising the daily operations of the corporate accounting department of payroll and other financial services duties to accurately fulfill company accounting functions in a timely and professional manner in compliance with State and Federal rules and regulations for all 350,000 Kroger employees. Duties and Responsibilities: • Supervised the accounting, payroll, and clerical support personnel and planned and implemented training for various field payroll accounting functions and corporate office personnel. • Planned and coordinated daily operations in the payroll accounting department.• Responded to questions and issues from the division controllers, auditors, and top executives including budget, payroll, liability, accounts reconciliation, LH&A, or other accounting issues. • Developed department work schedule to assure accurate timely processing of payroll, as well as project and analyze future payroll processing issues. • Review payroll accounting methods and procedures and recommended changes to payroll accounting systems, automated or manual, and implement change as directed. • Prepared a variety of payroll accounting and other payroll related tax reports while maintaining a variety of complex up to date records. • Represented the Payroll Accounting Department in a variety of monthly committee meetings.• Analyzed and monitored over 4,000 general ledger accounts each period.• Approved over 1,100 account reconciliations each period.• Monitored and balanced all of the Kroger payroll bank accounts. • Closed all of the payroll accounts for all divisions each period and quarter close.

As the Drug/General Merchandise Assistant Manager at Kroger Store #392, my primary responsibility was to deliver outstanding customer service. While helping to supervise the department employees, I also assisted with stocking shelves and facing products according to operational standards. Duties and Responsibilities:• Cheerfully responded to all customer requests no matter how small. • Smiled and greeted every customer and had one-on-one interaction with them.• Assisted management team in meeting sales, stock loss, and labor objectives. • Implemented corporate GM/HBC merchandising program and plan-o-grams.• Controlled inventory to recommended stock levels to maximize sales and to minimize stock loss.• Built GM/HBC displays as directed.• Promptly followed reclaim guidelines, markdown, and recall procedures.• Assisted with product/seasonal orders.