Lauren Muller Email & Phone Number

Cape Town, Wc, Za

Cape Town Area, South Africa

For a decade, 2U, Inc. has been a trusted brand steward and the partner of choice to the world’s top universities in navigating the complexities of bringing the best of themselves into the digital age.GetSmarter®, a brand of 2U, Inc., selects, designs, and delivers premium online short courses with a data-driven focus on learning gain. By coming together around one shared goal — delivering great student outcomes — not only are we improving lives, we are transforming the future of higher… Show more For a decade, 2U, Inc. has been a trusted brand steward and the partner of choice to the world’s top universities in navigating the complexities of bringing the best of themselves into the digital age.GetSmarter®, a brand of 2U, Inc., selects, designs, and delivers premium online short courses with a data-driven focus on learning gain. By coming together around one shared goal — delivering great student outcomes — not only are we improving lives, we are transforming the future of higher education for the better. We’re working to eliminate the back row in higher education, you should too. Join us. Show less

Cape Town Area, South Africa

I am responsible for leading a team of Success Managers in the pursuit of delivering stand-out CX in the presentation phase of all UK courses by driving performance according to predefined quality standards, coaching interventions, service levels and productivity targets. I support management in defining and refining processes through research and training, and I am responsible for ensuring effective roll-out and adherence to team processes. I manage communication within the team and… Show more I am responsible for leading a team of Success Managers in the pursuit of delivering stand-out CX in the presentation phase of all UK courses by driving performance according to predefined quality standards, coaching interventions, service levels and productivity targets. I support management in defining and refining processes through research and training, and I am responsible for ensuring effective roll-out and adherence to team processes. I manage communication within the team and ensure effective interdepartmental communication. I also focus on the day-to-day operational management and support of designated team members. Show less

Cape Town Area, South Africa

I am responsible for managing the delivery and quality of coaching, course management, customer service and communication on online short courses and postgraduate programmes; by ensuring that designated Course Coaches are driving student performance and meeting set performance standards. Furthermore, I support management in defining and refining coaching strategies, systems and processes through research, prototyping and training. This includes the day-to-day operational management and… Show more I am responsible for managing the delivery and quality of coaching, course management, customer service and communication on online short courses and postgraduate programmes; by ensuring that designated Course Coaches are driving student performance and meeting set performance standards. Furthermore, I support management in defining and refining coaching strategies, systems and processes through research, prototyping and training. This includes the day-to-day operational management and support of designated team members. Show less

4Th Floor Fairland House C/O Browning And Main Road, Observatory, Cape Town 7925

I am responsible for providing support and fast, effective communication via email, phone, and on the discussion forums to ensure students stay on track for successful completion of their online short courses and postgraduate programmes; by helping them overcome challenges, stay motivated, and manage their time. I drive student performance by monitoring specific “at risk” behaviours; providing coaching to at-risk students and assisting in setting goals and the creation of action plans for… Show more I am responsible for providing support and fast, effective communication via email, phone, and on the discussion forums to ensure students stay on track for successful completion of their online short courses and postgraduate programmes; by helping them overcome challenges, stay motivated, and manage their time. I drive student performance by monitoring specific “at risk” behaviours; providing coaching to at-risk students and assisting in setting goals and the creation of action plans for academic success. Show less

126 Cowley House, Chapel Street, Woodstock, South Africa 7925

In this role, I provided trauma counselling with regards to the intake, assessment and implementation of a treatment plan for individuals, families, and groups who have been affected by incidents of violence and torture; specifically gang violence, xenophobia and various forms of hate crime.

Ba Honours, Psychology

Bachelor Of Arts (Ba), Psychology, English, Women'S And Gender Studies

Grade 8 - Grade 12