Lauren Demaree Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Manage all aspects of the Records Management team including hiring, training, workload, and professional development. Work directly with Human Resources to manage staffing and ensure effective training of employees.• Assist Director with budgeting and expense management by closely monitoring departmental and resource expenses, recommending changes, and working with vendors to ensure advantageous pricing and licensing arrangements.• Managing working relationships with all of the Firm’s Records Management vendors. Working with each to ensure advantageous pricing and consistent delivery of service.• Establish policies and procedures for efficient completion of Records Management tasks. Strive for continual improvement. • Ensure the standardization of filing procedures, including the application of appropriate security protocols and streamlined retrieval of stored materials.• Lead projects roll-out of new or improved technologies including requirements gathering, testing, training, and deployment of new tools or resources. Work closely with stakeholders and colleagues to identify, define, and solve user experience and access related issues. This includes collaborating on design concepts, gathering and documenting users’ content requirements, and translating requirements into system specifications.• Proactively support client service by actively participating in practice group initiatives and working closely with other administrative teams.

Ontario, Canada

• Trained stakeholders on new processes for receiving and borrowing data in electronic format.• Developed new processes based on consultation with the staff• Developed records management policies, procedures including Routine Disclosure, Records Management Policy, Archives Policy, Risk Policy, and an Information Security & Risk Policy• Conducted major revisions of Records Retention Schedule (TOMRMS)• Conducted a By-Law review of current Records Retention By-Law• Researched and provided advice and interpretation of MFIPPA legislation and FOI requests.• Consulted with all departments to help improve their records management practices to best comply with Corporate Records Management Program requirements• Assisted in creating guidelines relating to records management in order to provide the business units with direction as to how to manage their records in a practical way• Developed and delivered employee training in all aspects of records management• Developed a strategy and review of ECM software purchase• Lead and participated with records management working groups• Managed external service providers for imaging, inactive records storage, and records destruction including contracts, audits, expenses, and processes

Waterloo, Ontario

• Contributed in the enhancement of profile of Records Management within Sun Life Canada• Key role in conducting the Current State Assessments for Canadian Division of Sun Life • This included: conducting training sessions, tracking and reporting on progress, analysis of department records, and classifying and researching appropriate retention values for each record• Prepared a final retention schedule for review and approval• Investigated and provided documentation on the usage of metadata• Created and maintained training and procedures documentation in regards to records management best practices, a how to guide on using records management tools, and process documents for SharePoint• Assisted in creating guidelines relating to records management in order to provide the business units with direction as to how to manage their records in a practical way• Responded to records management related inquiries and questions on a daily basis• Researched records and information management issues such as legal holds, risk, and security issues• Updated and maintained the Records Management website with procedures and instructions• Demonstrated ability to be flexible and possess excellent organizational and problem-solving skills• Knowledge of Health data standards, Ministry of Health Act, Private Hospitals Act and FIPPA• Prepared and maintained project management documentation and schedules, and deliver regular status reports

Provided support and expertise to community partners, funders, data custodians and Community Health Centre projects requiring strategic information, analysis and reporting requirements related to the data holdings within the HNHB LHIN Integrated Decision Support (IDS) system.Worked with the HNHB LHIN IDS CHC Project Team during the development and integration of CHC data sets into the IDS system, and served as a member of ongoing IDS working groups. (CHC data sets are being added to the existing HNHB LHIN IDS infrastructure that enables linking of patient level data across multiple data sources and time periods. IDS is a secure, web-based tool and data warehouse that enables planners, decision makers and analysts to monitor patient flow across care settings, (i.e., across hospitals, CCAC and CHC)).Contributde to program planning for the CHCs in the HNHB LHIN, by ensuring they have reliable data and appropriate data analysis to evaluate the impact of their services.Acted as an internal resource to the HNHB LHIN CHCs by establishing and maintaining links with the HNHB LHIN, MOH, as well as academic and community partners around data management and reporting.An active and contributing member of the CHCs’ evaluation team and participated in sub-committees.Assisted the leadership and staff of all HNHB CHCs in the presentation and interpretation of data.Developed and coordinated reports for funders, and the leadership, staff and Board members of all HNHB LHIN CHCs.Maintained and updated databasesContributed to the definition, implementation and maintenance of best practices for enhancing data quality, consistency, usability, security and availability.

As a member of the corporate services team, I developed standardized processes and methodologies for data collection, reporting and analysis by ensuring the provision of quality data, adherence to data standards and alignment with organizational reporting requirements. Assisted in the collection and analysis of information and data related to performance indicators and benchmarks for all areas of the organizationDeveloped and monitored data standards and source reporting requirements, contributing to metadata development and coordinating data quality initiatives

London, United Kingdom

Extract, collated and analyzed information to support the planning, commissioning and monitoring of healthcare for all customer groups, with a particular emphasis on acute contracts. Worked closely with the Principal Information Analyst (Acute), Commissioners, Finance Department and SHA Performance Managers in supporting the Service Level Agreement cycle, service development, commissioning and review.Designed methodologies for the performance of highly complex statistical and epidemiological queries for the investigation of clinical / contractual data and provided analyses of options for the interpretation of the resulting data-sets that were appropriate to the understanding of a variety of audiences. Presented highly complex statistical analyses of contracting data to expert and non-expert audiences including the commissioning and finance teams, clinical leads, the Trust Board/PEC and Locality Commissioning Groups. Designed methodologies for the performance of highly complex statistical and epidemiological queries for the investigation of cervical screening data and to provided analyses of options for the interpretation of the resulting data-sets.Provided comparative performance management analysis of the PCT’s performance against national and local targets and statutory returns on waiting lists and activity returns.PCT’s lead specialist on cervical screening.Designed and provided specialist training in statistical and analytical techniques used in cervical screening monitoring, audit and performance management.Lead on the geographical analysis of screening (Cervical; Breast; Chlamydia) including the development of models to identify the absence of activity ie those that have not received screening.Carried out information-related projects on an adhoc basis, as required. Carried out within a climate of customer focus and continuous improvement of processes, products and services.

Master'S, Library And Information Science, Information Managment

Certificate Information Management Microsoft Office 2007 Certification (Excel 2007, Word 2007, Powerpoint 2007) Harvard Business School.

Finance, General

Certificate, Records Management

Graduated with Distinction

Ba, Anthropology, History

Activities and Societies: Windsor Anime Institute Coed Basketball Graduate with honours in History and Anthropology

Bachelor'S Degree, History